Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Steven Nguyen

Santa Ana

Summary

Dynamic and results-driven professional with a proven track record at Instacart, adept in efficient shopping and exceptional customer service. Leveraged mobile app proficiency and an upbeat attitude to enhance customer satisfaction significantly. Known for reliability and a strong work ethic, consistently delivering high-quality service and achieving notable efficiency in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Instacart Shopper

Instacart
03.2020 - 09.2024
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
  • Worked productively with customers to meet order requirements and service expectations.
  • Increased customer satisfaction by providing timely and efficient grocery shopping services.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consulted with customers on food selections and custom order requests.
  • Enhanced customer loyalty by consistently delivering exceptional service and maintaining a professional demeanor.
  • Developed strong working relationships with store employees, facilitating efficient navigation and item location.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high levels of accuracy in fulfilling orders, ensuring a positive customer experience.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Interacted with guests in friendly and knowledgeable way.
  • Followed orders precisely for correct items, sizes and quantities.
  • Safely and securely loaded items to prevent damage during transport.
  • Kept work areas neat, clean and free from debris.
  • Created and enforced detailed organization processes to increase quality and service standards.

Food Truck Operator

Katie's Munchies
03.2016 - 06.2016
  • Greeted customers, answered menu questions and responded to complaints.
  • Increased customer satisfaction by providing efficient and friendly service in a fast-paced food truck environment.
  • Accepted orders and packed food for takeout and delivery.
  • Ensured cleanliness and safety within food truck, adhering to local health department guidelines.
  • Enhanced overall efficiency with thorough knowledge of menu offerings, ingredients, and allergen information.
  • Reduced wait times for customers by implementing effective workflows for order preparation and delivery within the food truck space.
  • Collaborated closely with team members, fostering a cooperative work environment to meet daily goals.
  • Adhered to all necessary permits and regulations required for food truck operation, ensuring full compliance with local laws and requirements.
  • Expanded business reach by participating in local events such as festivals or community gatherings that aligned with our target demographic.
  • Maintained high-quality food standards by consistently following recipes and cooking procedures.
  • Developed innovative menu items based on customer feedback, leading to increased sales and repeat business.
  • Implemented successful marketing tactics to attract new customers while maintaining strong relationships with regular patrons.
  • Scheduled staff efficiently according to anticipated business levels, ensuring optimal coverage during peak times without overstaffing during slower periods.
  • Increased repeat customer base with engaging service and consistently excellent food quality.
  • Analyzed sales data to identify trends and adjust menu offerings and pricing strategies accordingly.
  • Developed new menu items based on seasonal ingredients and customer feedback, keeping offering fresh and appealing.
  • Maintained high standards of cleanliness and sanitation, passing all health inspections with flying colors.
  • Resolved customer complaints with empathy and professionalism, maintaining positive reputation.
  • Fostered positive and productive working environment, leading to high staff retention rates.

Nail Shop Helper

Larry's Nails
01.2010 - 12.2015
  • Participated in regular staff meetings, sharing ideas on how to improve workflow efficiency or increase customer satisfaction rates.
  • Provided exceptional assistance to nail technicians during busy periods, contributing to reduced wait times and increased efficiency.
  • Maintained cleanliness of the nail shop, ensuring a pleasant atmosphere for customers and staff.
  • Supported overall business growth by recommending additional services or products based on individual client needs.
  • Developed loyal clientele base by consistently delivering personalized attention during each visit to ensure a positive experience every time.
  • Maintained an up-to-date knowledge of industry trends and popular nail designs, helping the salon stay competitive in the market.
  • Ensured all tools and equipment were properly sanitized between uses, maintaining strict health and safety standards within the salon environment.
  • Supported nail technicians during services, resulting in faster appointment times and increased daily appointments.
  • Greeted clients upon arrival, promoting a welcoming environment that encouraged client retention.
  • Provided exceptional customer service through attentive listening and addressing client concerns promptly.
  • Assisted nail technicians with various tasks for smoother salon operations and better client experiences.
  • Prepared clients'' nails for treatments, contributing to high-quality results and repeat business.
  • Handled cash transactions securely while adhering to company policies regarding payment processing systems and data protection protocols.
  • Improved customer satisfaction by providing friendly and efficient service at the nail shop.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Cleaned and sanitized tools and equipment before each client.
  • Assisted customers in selecting and applying appropriate nail colors.

Education

High School Diploma -

Orange Coast College
Costa Mesa, CA

Skills

  • Mobile app proficiency
  • Reading comprehension
  • Strong work ethic
  • Product picking
  • Reliability and punctuality
  • Order accuracy
  • Efficient shopping
  • Hospitality and accommodation
  • Customer service
  • Verifying order accuracy

Languages

Vietnamese
Native or Bilingual

Timeline

Instacart Shopper

Instacart
03.2020 - 09.2024

Food Truck Operator

Katie's Munchies
03.2016 - 06.2016

Nail Shop Helper

Larry's Nails
01.2010 - 12.2015

High School Diploma -

Orange Coast College

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Steven Nguyen