Steven Nayler
Fort Erie
Summary
Dynamic customer service professional with extensive experience at OSL Retail Services, recognized for enhancing customer satisfaction through effective problem-solving and strategic engagement. Proficient in inventory management and technology, I excel in building relationships and delivering exceptional service, ensuring optimal stock levels and a positive shopping experience.
Overview
12
12
years of professional experience
Work History
CE Associate
OSL Retail Services
11.2018 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Provided exceptional customer service, through extensive product knowledge and genuine care of the customer’s needs.
Customer Experience Sales Floor Associate
Walmart Canada
08.2016 - 10.2018
- Contributed to the achievement of store sales goals through consistent delivery of exceptional customer service.
- Worked closely with management to implement store policies consistently, leading to enhanced operational efficiency.
- Demonstrated strong communication skills when interacting with diverse clientele, fostering an inclusive shopping environment.
- Utilized effective time management strategies during peak hours, ensuring prompt attention for each individual shopper.
Sales Specialist
Cloud Nine Vape Shoppe
08.2013 - 05.2016
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Stocked product, as well as assisted the owners with recommendations on new product to stock.
Education
Exploits Valley High
Grand Falls-Windsor, NL06.2018
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Proficiency with technology
- Vast product knowledge of consumer electronics
Languages
English
Native or Bilingual
Timeline
CE Associate
OSL Retail Services
11.2018 - Current
Customer Experience Sales Floor Associate
Walmart Canada
08.2016 - 10.2018
Sales Specialist
Cloud Nine Vape Shoppe
08.2013 - 05.2016
Exploits Valley High
Similar Profiles
Suman Preet KaurSuman Preet Kaur
Territory Sales Representative B2B at OSL Retail ServicesTerritory Sales Representative B2B at OSL Retail Services
Aditya DeelwalAditya Deelwal
Brand Ambassador at OSL Retail ServicesBrand Ambassador at OSL Retail Services
Jessenia EchevarriaJessenia Echevarria
District Sales Manager at OSL Retail ServicesDistrict Sales Manager at OSL Retail Services