Steven Moclair
Mississauga,Canada
Summary
Highly motivated Security Supervisor with vast experience in providing exceptional security detail and upholding a high level of professionalism. Exhibits outstanding leadership and communication abilities as well as possesses strong conflict resolution skills, an acute attention to detail. Focused on public safety, responding to emergencies, protecting people and property and promoting positive community relations and engagement.
Overview
12
12
years of professional experience
Work History
Security Supervisor/Corporate Security Specialist
Sentinel Security
06.2023 - Current
- Supervisor for a team of over 20 guards in Canada's 3rd tallest skyscraper in a corporate and professional environment.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Analyzed and investigated incidents alongside functional management and security team.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Prepared and submitted reports to keep management informed of security activities and developments.
League Ambassador
Jam Sports
03.2023 - 06.2023
- Engaging with up to 50 players a night ensuring participants have a positive experience in the league and addressing any concerns or questions.
- Establishing relationships with the vendors and community members to support and grow the brand.
- Setting up equipment and field of play for various types of sports.
- Assisting with injuries and applying first aid if needed.
- Submitting detailed shift reports promptly after every shift worked.
- Maintained accurate records of fan interactions and feedback to inform future initiatives.
- Actively monitored game environments to proactively resolve potential issues or conflicts among participants.
- Provided detailed reports on event operations, identifying areas for improvement and suggesting solutions accordingly.
Uber Driver
Uber
05.2022 - 03.2023
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Maintained excellent punctuality for pickups, contributing to high customer ratings.
- Followed company guidelines and policies when interacting with passengers.
- Boosted my own safety and that of my passengers by adhering strictly to traffic laws and rideshare policies.
- Assisted riders with special needs or accessibility requirements, ensuring their comfort throughout the journey.
- Boosted earnings through efficient route planning and strategic scheduling of rides.
- Achieved top driver status with consistent positive feedback from clients.
- Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
- Expanded knowledge of local attractions and points of interest to better assist passengers with recommendations or directions when requested.
Lumber Yard Worker
Rona Inc
09.2013 - 04.2022
- Provided exceptional customer service through quick response times and attention to detail, leading to repeat business.
- Conducted inventory audits regularly, ensuring accurate stock levels for efficient order fulfillment.
- Trained new employees on proper handling procedures, resulting in a safer work environment and improved productivity levels.
- Lifted, moved and handled various building materials throughout yard using forklifts and pallet jacks.
- Assisted customers with loading lumber and other various building materials.
- Operated heavy machinery, such as forklifts and loaders, to transport lumber safely and efficiently.
- Shared information to help associates learn and develop yard procedures and customer service skills.
- Interacted directly with customers, suppliers and co-workers and displayed professional communication skills.
- Loaded lumber and building materials into storage facilities.
- Worked evenings, weekends and holidays to meet needs of business.
- Collaborated with team members to complete orders accurately and on time.
- Adhered to safety rules and regulations when operating saws, forklifts and other equipment.
Education
Honors Bachelor of Applied Science - Majoring in Justice Studies
University of Guelph Humber
07.2022
Police Foundations Diploma -
Humber College
08.2020
Skills
- Crisis intervention and deescalation
- Emergency response
- Integrity and honesty
- Relationship building and management
- Community relations
- Criminal law
- Defensive tactics training
- Cultural awareness
- Planning and coordination
- Physical fitness
- Exceptional problem solver
- CPR/First aid certified
Volunteer Experience
- Shelter Movers GTA, Lead Mover, Responsible for leading a team of volunteers., Main point of contact between the victim and our organization to help victims of abuse move to a safe location.
- Local Salvation Army, Volunteer, Helping to sort donated clothes and items.
- Local E-sports Tournaments, Volunteer, Assisting in running local E-sports tournaments., Setting up stations and electronic equipment to ensure the event runs smoothly.
Timeline
Security Supervisor/Corporate Security Specialist
Sentinel Security
06.2023 - Current
League Ambassador
Jam Sports
03.2023 - 06.2023
Uber Driver
Uber
05.2022 - 03.2023
Lumber Yard Worker
Rona Inc
09.2013 - 04.2022
Police Foundations Diploma -
Humber College
Honors Bachelor of Applied Science - Majoring in Justice Studies
University of Guelph Humber
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