Steven Milligan
Kingston,ON
Summary
Dynamic and solutions-focused professional with a rich background at Kingston Health Sciences Centre, adept in critical communication and advanced first aid. Proven ability to manage high-stress situations and improve patient care through effective problem-solving and time management. Excelled in roles requiring both hard skills, like emergency response and soft skills, such as fostering strong client relationships.
Overview
13
13
years of professional experience
Work History
PCA
Kingston Health Sciences Centre
11.2022 - Current
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Evaluated patient histories, complaints, and current symptoms.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Obtained patient vital signs and recorded results for physicians, noting changes from prior measurements.
Property Manager
Self-Employed
06.2013 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
PSW
Trillium Long Term Care Facility
05.2017 - 11.2022
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built strong relationships with clients to deliver emotional support and companionship.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Monitored clients' overall health and well-being and noted significant changes.
Plumbing Apprentice
Stone Mills Plumbing
09.2011 - 10.2015
- Listened to instructions from journeyman plumber, gaining valuable onsite job training.
- Read and interpreted blueprints and schematics to determine locations, quantities, and sizes of materials required.
- Eliminated risks by correctly identifying potential safety hazards.
- Prepared budgets and estimated costs for potential work on piping systems.
Education
Certificate - Personal Support Worker
KLC College
Kingston, ON05-2017
Apprenticeship - Plumbing Apprenticeship
St. Lawrence College
Kingston, ON10-2015
Certificate of Technical Studies - Gas Technician
St. Lawrence College
Kingston, ON06-2014
Skills
- Critical communication
- Advanced First Aid Training
- CPR-C
- Measuring and monitoring vitals
- System diagnostics
- Time management abilities
Languages
English
Native or Bilingual
Timeline
PCA
Kingston Health Sciences Centre
11.2022 - Current
PSW
Trillium Long Term Care Facility
05.2017 - 11.2022
Property Manager
Self-Employed
06.2013 - Current
Plumbing Apprentice
Stone Mills Plumbing
09.2011 - 10.2015
Certificate - Personal Support Worker
KLC College
Apprenticeship - Plumbing Apprenticeship
St. Lawrence College
Certificate of Technical Studies - Gas Technician
St. Lawrence College
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