Steven McGuire
Toronto,ON
Summary
Pioneering the UX Research practice at Canadian Tire Corporation since 2014, I transformed the digital customer experience by leading generative and evaluative research. My adept team leadership and strategic decision-making skills enhanced product discovery and delivery, showcasing my ability to merge customer service excellence with robust time management.
Overview
10
10
years of professional experience
Work History
Manager of UX Research
Canadian Tire Corporation
11.2014 - Current
When I joined Canadian Tire in 2014, there was no UX Practice.
Now I manage the UX Research Team with brings insights to the Strategy and Design arms of our Digital Customer Experience team and the organization as a whole.
- Lead and define Generative and Evaluative research tracks which support product discovery and delivery initiatives
- Triangulate data from both qualitative and quantitative inputs to provide actionable insights to product teams and stakeholders
- Use Design Thinking methods to provide positive outcomes for our customers and business
- Manage a portfolio of work from clients in the Digital Product space and Beyond.
Education
Bachelor of Arts - Creative Advertising (Writing)
Mohawk College of Applied Arts And Technology
Hamilton, None05-1995
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager of UX Research
Canadian Tire Corporation
11.2014 - Current
Bachelor of Arts - Creative Advertising (Writing)
Mohawk College of Applied Arts And Technology
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