Steven Marley
Simi Valley
Summary
Technical director with expertise in quality control and standards formulation. Created detailed inspection reports and training programs that improved industry practices and supported a wide range of stakeholders, including contractors and manufacturers.
Overview
31
31
years of professional experience
Work History
Certified Wood Flooring Inspector
Enchanted Oaks Inspection Service
Simi Valley
09.2024 - Current
- Developed detailed inspection reports which are based on historical data, testing, measuring, along with supporting documentation.
- Owned and operated a successful wood flooring business for 26 plus years.
- I've been a licensed C15 contractor since 1988.
- For over 30 years I have been an active member of the National Wood Flooring Association.
- In 2006, I was part of a team of professionals who were tasked with developing a wood flooring inspection certification program through the National Wood Flooring Association Certified Professionals (NWFA CP)
Committee Member
National Wood Flooring Association
St Louis
01.1995 - Current
- Conducted training sessions for multiple skill levels with National Wood Flooring Association (NWFA) and chaired Installation Sand and Finish Committee for two consecutive years, enhancing member knowledge and skills.
- Collaborated with industry experts to develop flooring standards and guidelines.
- Participated in committee meetings to discuss emerging trends in wood flooring.
- Reviewed and provided feedback on educational materials for industry training sessions.
Technical Director/Claims Manager
Johnson Premium Hardwood Flooring
City of Industry
12.2006 - 09.2024
- Managed claims department operations to streamline processes and enhance service delivery.
- Provided technical support to manufacturing, sales staff, distributors, retailers, contractors, architects, legal counsel, and consumers to ensure product understanding and compliance.
- Established and maintained installation and maintenance guidelines, warranty and specification documents, and developed FAQs for company's website to improve customer support.
- Collaborated with accredited laboratories to test products.
Education
High School Diploma -
Simi Valley High School
Simi Valley, CA06-1977
Skills
- Flooring inspection
- Quality assurance
- Product evaluation
- Standards development
- Technical reporting
- Training development
Affiliations
On numerous occasions, I have had the honor of speaking on technical subjects related to the wood flooring industry.
Timeline
Certified Wood Flooring Inspector
Enchanted Oaks Inspection Service
09.2024 - Current
Technical Director/Claims Manager
Johnson Premium Hardwood Flooring
12.2006 - 09.2024
Committee Member
National Wood Flooring Association
01.1995 - Current
High School Diploma -
Simi Valley High School