Steven Marentes
Lakewood
Summary
Experienced with diagnosing and resolving technical issues efficiently. Utilizes problem-solving skills to ensure optimal system functionality. Knowledge of system optimization and effective technical support practices.
Overview
12
12
years of professional experience
Work History
Technical Specialist
Apple Inc.
Cerritos, CA
01.2021 - Current
- Demonstrate proficiency in swiftly integrating new technologies to optimize workflow and support team objectives.
- Engaged with team members to define new targets and strategize solutions for identified challenges.
- Engage with customers to rebuild trust and strengthen relationships.
- Troubleshooting and repairing software and hardware across a variety of apple devices.
Casual
International Longshore and Warehouse Union (ILWU)
Long Beach/ Los Angeles
01.2021 - Current
- Trained in Clerk work, UTR driving, and physical lashing work.
- Transportation Worker Identification Credential (TWIC) clearance.
Maintenance Technician
Penske Toyota
Downey, CA
01.2020 - 01.2022
- Conducted routine maintenance checks on machinery and equipment to ensure optimal performance.
- Diagnosed mechanical issues and executed timely repairs to minimize downtime.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
Sales Specialist
Best Buy
Lakewood, CA
01.2014 - 01.2020
- Implemented best practices in customer service to ensure a positive experience for every client.
- Provided comprehensive insights and support on a wide range of electronic devices, particularly Apple products.
- Educated customers and colleagues on current trends and developments to enhance understanding and engagement.
- Facilitated customer understanding by demonstrating product features and addressing questions effectively.
Courtesy Clerk
Vons Supermarkets
Lakewood, CA
01.2014 - 01.2014
- Provided exceptional customer service, assisting customers with inquiries and product selections.
- Stocked shelves and merchandise displays, ensuring optimal product availability for customers.
- Maintained cleanliness and organization of checkout areas, enhancing shopping experience.
Education
Electrical Engineering
California State University, Long Beach
Long Beach, CA05-2027
Electrical Engineering
Cypress College
Cypress, CASkills
- Telecommunications
- Proficient in Apple Operating Systems like iOS, iPadOS and WatchOS
- Technical support
- Application support
- Issue resolution/troubleshooting
- Teamwork and collaboration
- Customer service
- Problem-solving
- Decision-making
- Active listening
- Effective multitasking
Languages
Spanish
Timeline
Technical Specialist
Apple Inc.
01.2021 - Current
Casual
International Longshore and Warehouse Union (ILWU)
01.2021 - Current
Maintenance Technician
Penske Toyota
01.2020 - 01.2022
Sales Specialist
Best Buy
01.2014 - 01.2020
Courtesy Clerk
Vons Supermarkets
01.2014 - 01.2014
Electrical Engineering
California State University, Long Beach
Electrical Engineering
Cypress College