Steven Makram
Corona,CA
Summary
Very energetic, positive and reliable individual maintain emence professionalism while having extensive experience as a Dispatcher at Southwest Patrol, excelling in high-stress environments. Proven ability in decision-making and customer relations, effectively managing a fleet of 50+ vehicles and a team of over 100 employees. Skilled in data entry and training, ensuring operational excellence and a positive work atmosphere.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dispatcher
Southwest Patrol
10.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 50+ fleet vehicles.
- Managing 100+ employees
- Hiring, firing and maintaining a proper work environment by dealing writeups and warnings
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Field Technician
Green Clean Pressure Washing
05.2022 - 10.2024
- Repaired and operated mechanical equipment out in field
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Handled emergency spills and environmental cleanup requests with organized approach.
Machine Operator
Universal Metals LLC
01.2021 - 04.2022
- Read and written blueprints to effectively complete any job
- Operated forklifts and cherry pickers
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
Sales Associate
Walmart
01.2020 - 01.2021
- Interacted with customers and business to promote Walmart +
- Built a relationship with clients while maintaing a professional dress code and mannerism
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Orange Grove High School
Corona, CA06.2022
Skills
- Customer service
- Data entry
- Decision-making
- Stress tolerance
- Customer relations
- Energetic
- Professionalism
- Mechanically Inclined
- Customer relations
Certification
80+WPM
40 hour OSHA Safety
Confined Spaces
Hazards Materials
CPR
Sexual Harassment Prevention
Languages
English
Native or Bilingual
Arabic
Professional Working
Timeline
Dispatcher
Southwest Patrol
10.2024 - Current
Field Technician
Green Clean Pressure Washing
05.2022 - 10.2024
Machine Operator
Universal Metals LLC
01.2021 - 04.2022
Sales Associate
Walmart
01.2020 - 01.2021
High School Diploma -
Orange Grove High School
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