Steven KUO
Toronto,ON
Summary
Adaptable and results-driven professional with a diverse background in software engineering, wholesale sales, and motorcycle dealership management. With a strong customer-focused approach, I am passionate about delivering exceptional service and improving customer satisfaction across different industries. I have proven expertise in quickly acquiring new knowledge, adapting to evolving environments, and effectively applying it to drive positive outcomes. My interpersonal skills enable me to address client concerns with precision while my multitasking and time management abilities allow me to thrive in fast-paced, high-demand situations. As a business owner and leader, I am committed to continuous learning and building lasting relationships with customers, ensuring memorable experiences and contributing to business growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Motorcycle Parts Dealer
owner
Taiwan, Taipei
01.2021 - 11.2024
- Processed payments from customers, including cash and credit cards.
- Prepared paperwork for new and used vehicle sales, such as contracts, titles, and warranties.
- Performed minor maintenance services on vehicles, such as oil changes and tire rotations.
- Inspected vehicles to ensure they met safety standards before selling them.
- Advised customers on financing options available to them based on their individual needs.
- Assisted customers in selecting parts that best fit their budget and lifestyle.
- Provided accurate information about vehicles and parts to customers regarding features, advantages, and benefits of each model.
- Developed sales strategies to meet monthly quotas established by management team.
- Negotiated prices with customers in order to close deals quickly and efficiently while maximizing profits for the dealership.
- Communicated effectively with other departments within the dealership in order to coordinate activities related to sales transactions.
- Established relationships with key vendors in order to secure special discounts for parts and supplies needed for repairs and maintenance services offered by the dealership.
- Attended trade shows or conventions regularly in order to stay abreast of industry developments and trends.
- Provided excellent customer service, addressing player inquiries and concerns.
Software Engineer
COMPAL
Taiwan, Taipei
01.2020 - 07.2023
- Collaborated with back-end developers to integrate user interface elements into applications.
- Debugged existing code to identify and fix bugs or performance issues.
- Optimized application for maximum speed and scalability by utilizing best practices such as minification, caching techniques.
- Ensured clean, valid HTML and CSS markup conforming to industry standards.
- Collaborating with UX teams to create interactive applications and websites.
- Testing, debugging and optimizing web applications with different tools and techniques.
- Implementing and maintaining scalable front-end architecture utilizing latest JavaScript libraries(Lodash,dayJS,RxJS) and frameworks(Angular12).
- Refactorying healthcare system from Angular9 to Angular 11.
- Built extensible and scalable IC-card module with National Health Insurance Administration for team members
Wholesale Sales Associate
Taiwan Wholesale Produce Market
Taiwan, New Taipei
01.2014 - 07.2020
- Provided excellent customer service to both internal and external customers.
- Received and processed merchandise orders accurately and efficiently.
- Ensured proper packaging of products prior to shipping or delivery.
- Maintained accurate records of inventory levels and transactions.
- Performed regular cycle counts to ensure accuracy of inventory records.
- Loaded and unloaded trucks as required for incoming shipments or outgoing deliveries.
- Communicated effectively with suppliers regarding order status updates or changes in product availability.
- Processed payments from customers quickly and accurately using point-of-sale systems.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
Education
Bachelor of Science - Department of Information Management
National Kaohsiung University of Science And Techn
Taiwan07-2020
Skills
- Customer Service and Communication Skills
- Sales and Persuasion Skills
- Industry Terminology and Technical Knowledge
- Logistics and Supply Chain Management
- Cultural and International Communication
- Data Analysis and Reporting Skills
- Organizational skills
- Self motivation
- Self-Learning Ability
Certification
- Fundamentals of e-commerce
- e-Enterprise Assistant Planner
- e-Enterprise Social Marketing Specialist
- Industrial Wiring Level C Certification
- Industrial Electronics Level C Certification
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Taiwanese
Native/ Bilingual
Timeline
Motorcycle Parts Dealer
owner
01.2021 - 11.2024
Software Engineer
COMPAL
01.2020 - 07.2023
Wholesale Sales Associate
Taiwan Wholesale Produce Market
01.2014 - 07.2020
Bachelor of Science - Department of Information Management
National Kaohsiung University of Science And Techn
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