Steven Katsis
North York
Summary
Energetic and dedicated sales professional with a proven track record in driving sales and exceeding targets. Passionate about leveraging skills and enthusiasm to contribute to achieving company goals. Committed to continuous learning and growth in a sales-driven environment, consistently striving for excellence and delivering results.
Overview
7
7
years of professional experience
Work History
Account Manager - B2B
Telus Communications
07.2022 - Current
- Consistently exceeded company quotas, achieving over 100% to target in the first year, and recognized as a top performer within the team and department.
- Served as a trusted advisor to small and medium-sized business ( SMB ) clients across Canada, leveraging deep industry knowledge to provide tailored telecommunications solutions based on their unique needs.
- Developed sales funnels through self-prospecting, client referrals, and marketing leads.
- Led the entire sales cycle, from lead qualification to deal closure and account management.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Implemented CRM software for better organization and tracking of leads, resulting in improved lead conversion rates.
Technician / Inside Sales Specialist
Weed Man Lawn Care
03.2022 - 07.2022
- Top door to door salesman in North America, for consecutive weeks at Weed Man Lawn Care.
- Achieving 300-500% of company quota week over week.
- Chosen to train new employees in sales techniques.
- Maintain routine landscaping schedules to boost lawn health.
- Use persuasive sales techniques to convince clients in purchasing service.
- Drive team revenue totals by bringing in top sales numbers.
- Work quickly to weed out customers unlikely to buy to focus attention on valuable prospects.
- Discuss services available with customers, and educated on policies.
Warehouse Associate / Delivery Specialist
Sklar Peppler
03.2021 - 08.2021
- Delivered furniture to customers homes and helped manage warehouse.
- Received bonus due to exemplary customer service.
- Assigned to deescalate customer issues.
Personal Shopper
Loblaws
11.2020 - 03.2021
- Worked productively with customers to meet order requirements and service expectations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Warehouse Assembler
Loblaws
03.2020 - 08.2020
- Located materials and supplies by pulling and verifying items on production orders.
- Maintained inventory by identifying, labeling and placing materials and supplies in stock.
- Sorted materials for scanning to meet production goals.
- Operated material handling equipment to receive and ship freight.
Sales Associate
Aurum
07.2018 - 09.2018
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Completed documentation smoothly to finalize sales.
- Traveled by foot or automobile to deliver or sell merchandise or services.
Cashier and garden center nurse
Loblaws
01.2018 - 07.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
Education
High School Diploma -
Don Mills Collegiate Institute
North York, ON06.2019
Skills
- Door-to-Door Sales
- Achieving Sales Goals
- Prospecting and Cold Calling
- Customer Service
- Persuasive Negotiations
- Leader
- Flexible and Adaptable
- Self-motivated
Interests
- Played Junior A hockey, captain on multiple teams.
- Working out.
- Interacting with new people.
- Reading/Podcasts
- Coaching hockey.
- Going for walks.
Timeline
Account Manager - B2B
Telus Communications
07.2022 - Current
Technician / Inside Sales Specialist
Weed Man Lawn Care
03.2022 - 07.2022
Warehouse Associate / Delivery Specialist
Sklar Peppler
03.2021 - 08.2021
Personal Shopper
Loblaws
11.2020 - 03.2021
Warehouse Assembler
Loblaws
03.2020 - 08.2020
Sales Associate
Aurum
07.2018 - 09.2018
Cashier and garden center nurse
Loblaws
01.2018 - 07.2018
High School Diploma -
Don Mills Collegiate Institute
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