Summary
Overview
Work History
Education
Skills
Websites
References
Languages
Work Availability
Timeline
Generic

Steven Jeffrey

Manager
Fort McMurray,AB

Summary

Results-driven and meticulous Manager with experience in setting strategic goals, planning & monitoring operations, and maintenance, and supervising staff. Skilled at evaluating business procedure efficiency, analyzing & interpreting data/metrics, and managing procurement processes. Adept at evaluating overall performance, reviewing financial information, and managing stakeholder relationships.

Overview

12
12
years of professional experience

Work History

Manager Learning & Capability Fixed Plants Operations Upstream

Suncor Energy
06.2019 - 04.2024
  • Enhanced staff knowledge by providing ongoing training & support, identifying training needs, creating a productive work environment, successfully overseeing 14 team members.
  • Accomplished multiple tasks and projects within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Maintenance Support Services Director

Suncor Energy
05.2018 - 06.2019
  • Led/coached/mentored and directed all Maintenance Support Services (MSS) Managers (4) and staff employees (22); overseeing & responsible for up to 500+ employees (combination of UNIFOR and Contractors with employee numbers increasing during larger TA Events).
  • Established culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Monitored and coordinated workflows to optimize resources.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.

MSS (Turn Around) Manager - Additional Work Duties

Suncor Energy
04.2016 - 06.2019
  • Very successfully managed all MSS services within TA windows – Pre-work preparing for all MSS services, Execution window, and Post work from March 2016 – July 2019.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Manager MSS Central Shops – MW/Fab/Valves/EI & I

Suncor Energy
03.2014 - 05.2018
  • Managed PSV Specialists, Suncor Supervisors/Coordinators, Union and Contractor workforce at Base Plant/Fire Bag/Fort Hills, adhering to Contractor Performance Management (OEMS10/SUN00066): led PSV/Control Valve, Machine shop, Radio shop, and Top Shop fabrication locations in safe and efficient manner to guide and develop safe, effective, productive and cost-efficient teams.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Extraction Execution Maintenance Manager

Suncor Energy
04.2012 - 03.2014
  • Managed mechanical specialists, BUE (Business Unit Employees) mechanical trades, coordinators, shift supervisors, Contract Management, all in safe and efficient manner
  • Worked directly with Electrical/Instrumentation
  • Accountable & responsible for 60 trades employees per crew.
  • Supervised employee performance, preventive maintenance, and safety.
  • Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
  • Led successful completion of major facility upgrades projects while adhering to budget constraints and timelines.
  • Reduced downtime by efficiently overseeing maintenance team and prioritizing tasks according to urgency.
  • Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
  • Negotiated contracts with vendors for cost-effective procurement of parts and services, maintaining strong working relationships.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.

Education

Bachelor of General Studies - Major in Liberal Arts & Social Sciences -

Simon Fraser University
Vancouver, BC

Graduate Certificate in Sustainable Development -

Simon Fraser University
Vancouver, BC

Indentured Red Seal Millwright -

Northwest Community College
Terrace, BC

PMP Course Completion -

PMI Institute
2022

Skills

  • Green Belt & Lean Visual Factory Certified - CI Mindset
  • Building Strong Impactful Teams
  • Strong Budget Planning & Management
  • Strong Communication / Listening Skills
  • Innovative Thinker
  • Staff Training and Development
  • Strategic Planning
  • Project Management

Websites

References

Available upon request

Languages

English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Manager Learning & Capability Fixed Plants Operations Upstream

Suncor Energy
06.2019 - 04.2024

Maintenance Support Services Director

Suncor Energy
05.2018 - 06.2019

MSS (Turn Around) Manager - Additional Work Duties

Suncor Energy
04.2016 - 06.2019

Manager MSS Central Shops – MW/Fab/Valves/EI & I

Suncor Energy
03.2014 - 05.2018

Extraction Execution Maintenance Manager

Suncor Energy
04.2012 - 03.2014

Bachelor of General Studies - Major in Liberal Arts & Social Sciences -

Simon Fraser University

Graduate Certificate in Sustainable Development -

Simon Fraser University

Indentured Red Seal Millwright -

Northwest Community College

PMP Course Completion -

PMI Institute

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