Steven Jackson
Hamilton,ON
Summary
Dynamic sales leader with proven expertise in team management and strategic planning. Achieved consistent revenue growth through effective communication and relationship-building, ready to drive results in a new role.
Overview
1
1
Language
16
16
years of professional experience
Work History
Stay at Home Parent
Self-employeed
04.2020 - Current
- Developed and implemented daily schedules to enhance family organization and efficiency.
- Managed household budgets and expenses, ensuring financial stability through careful planning.
- Coordinated educational activities, fostering a supportive learning environment for children.
- Facilitated effective communication between family members, promoting collaboration and conflict resolution.
- Organized extracurricular activities, enhancing children's development through diverse experiences.
- Evaluated family needs regularly, adjusting strategies to improve overall household functioning.
- Monitored children's activities to verify safety and wellbeing.
- Implemented daily routines and activities to stimulate and engage children.
Inside Sales Team Lead
LawnSavers Plant Health Care
03.2019 - 04.2020
- Led inside sales team to exceed quarterly revenue targets through strategic planning and execution.
- Developed training programs for new team members, enhancing onboarding processes and productivity.
- Analyzed market trends to identify opportunities for growth, adjusting sales strategies accordingly.
- Fostered collaboration between sales and marketing teams to streamline lead generation efforts.
- Conducted performance reviews and provided constructive feedback to drive team development and success.
- Established key performance indicators (KPIs) to measure team effectiveness and ensure alignment with company goals.
- Mentored junior staff members, fostering a supportive work environment that encouraged professional growth.
- Conducted regular performance reviews for Inside Sales Team Members, identifying areas for improvement and providing constructive feedback.
- Monitored sales metrics closely, making data-driven decisions to improve overall team performance.
- Achieved sales targets consistently with proactive lead generation and effective follow-up tactics.
- Managed key accounts, ensuring long-lasting partnerships through exceptional relationship-building skills.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Used RealGreen (WorkWave) to maintain company database with essential account and sales information.
Market Research Representative – Cross-Border Bank
AND Agency
08.2017 - 03.2019
- Outbound Client Outreach: Conducted high-volume outbound phone interviews targeting C-suite executives and financial decision-makers at small-to-medium enterprises (SMEs) across the United States.
- Relationship & Trust Building: Engaged key stakeholders in consultative conversations, building quick rapport to overcome gatekeepers and achieve high survey completion rates.
- Financial Needs Assessment: Facilitated structured interviews to evaluate commercial banking relationships, identifying key pain points, service satisfaction, and unmet financial needs.
- Data Integrity & Management: Accurately captured and logged detailed business intelligence into a centralized database serving 750+ U.S. banking institutions, ensuring strict data accuracy and compliance.
- Managed data collection processes using advanced survey tools to ensure accuracy and reliability of results.
- Mentored junior staff on research methodologies, improving overall team competency and efficiency.
Legal Clinic Student Associate
Norman Manley Legal Aid Clinic
09.2016 - 04.2017
- Conducted legal research to support case preparation and client representation.
- Assisted in drafting legal documents, ensuring compliance with regulations and accuracy.
- Facilitated client intake processes, gathering essential information for case evaluation.
- Collaborated with attorneys to analyze case files and develop effective strategies.
- Provided administrative support to professors, ensuring efficient day-to-day operations within the department.
Sales Executive
Appliance Traders Limited
09.2010 - 06.2012
- Developed and maintained strong relationships with key clients to drive sales growth.
- Analyzed market trends and competitor activities to inform strategic sales initiatives.
- Led cross-functional teams to implement new product launches, enhancing customer engagement.
- Trained and mentored junior sales staff on best practices and sales techniques.
- Negotiated contracts with clients, ensuring favorable terms for both parties involved.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Expanded company's reach by establishing partnerships with key industry players.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
Education
Bachelor of Law - Law
University of The West Indies
Kingston, JMOther Than Life (OLT) - Insurance
Insurance Institute of Canada
Toronto, ON11-2024
Legal Education - Law
Norman Manley Law School
Kingston, JM06-2017
Skills
- Friendly and respectful
- Problem-solving
- Teamwork
- Teamwork and collaboration
- Document review
- Efficient researcher
- Ethics and professionalism
- Customer service
- Product knowledge
- Sales expertise
- Sales presentations
- Sales team leadership
Languages
English
Native or Bilingual
Timeline
Stay at Home Parent
Self-employeed
04.2020 - Current
Inside Sales Team Lead
LawnSavers Plant Health Care
03.2019 - 04.2020
Market Research Representative – Cross-Border Bank
AND Agency
08.2017 - 03.2019
Legal Clinic Student Associate
Norman Manley Legal Aid Clinic
09.2016 - 04.2017
Sales Executive
Appliance Traders Limited
09.2010 - 06.2012
Bachelor of Law - Law
University of The West Indies
Other Than Life (OLT) - Insurance
Insurance Institute of Canada
Legal Education - Law
Norman Manley Law School