Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Steven Hewgill

Windsor,ON

Summary

Enthusiastic and driven candidate with proven experience in fast-paced settings. Committed to providing friendly and professional service to customers to maintain consistent revenue. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Front of House Manager

University Players
09.2023 - 04.2024
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring smooth experience for over 250 guests at a time.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring positive theatre experience.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.

Acting Instructor & Event Planner

Film Camp for Kids and Youth
07.2023 - 08.2023
  • Developed comprehensive lesson plans focused on various acting techniques and styles, improving overall student performance.
  • Implemented effective warm-up routines to prepare students physically and mentally for each class session, optimizing focus and performance.
  • Enhanced students acting skills by providing personalized coaching and feedback on performances.
  • Managed logistics for successful events, including venue selection, contract negotiation, and coordinating with vendors.
  • Implemented post-event evaluations to identify areas of improvement and drive continuous enhancement of future initiatives.
  • Supervised 20 volunteers and co-workers.

Customer Communications Coordinator

Rolling Pictures Company
12.2021 - 03.2022
  • Entered data, generated reports, and produced tracking documents.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.

Public Relations Officer & New Patient Coordinator

Phi Dental Care
09.2020 - 09.2021
  • Executed social media plans to create cohesive online presence.
  • Advised on reputational risks during decision-making processes, helping safeguard the company image long term.
  • Provided internal communication support, facilitating information flow among employees and departments.
  • Produced and distributed internal and external communications.
  • Prepared weekly marketing statistics and flow charts to track daily actions using Excel.
  • Increased office efficiency by creating clear communication channels between staff, patients, and healthcare providers.
  • Managed approximately 20 daily inbound calls while maintaining accuracy in appointment scheduling and patient record updates.
  • Collaborated with medical staff to develop streamlined processes for managing referrals from other healthcare providers.

Fundraising Coordinator

Algoma Family Services Foundation
09.2019 - 09.2020
  • Planned and coordinated fundraising events.
  • Increased donor engagement by developing and implementing targeted fundraising campaigns.
  • Established strategic partnerships with local businesses to secure sponsorships and in-kind donations.
  • Boosted fundraising revenue through effective grant writing and persuasive appeals to donors.
  • Organized informative presentations for potential supporters, increasing awareness of the organization''s mission and impact.
  • Collaborated with marketing team to create compelling promotional materials for fundraising initiatives.
  • Conducted prospect research to identify and engage potential donors and partner organizations.

Services Supervisor & Print and Marketing Consultant

Staples Canada
07.2012 - 07.2020
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Achieved results by working with staff to meet established targets.
  • Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Marketing and Communications Specialist

Sault Ste. Marie Chamber of Commerce
07.2019 - 08.2019
  • Drove content marketing campaign and editorial calendar to deliver high-quality content and optimize performance.
  • Conducted market research to identify customer needs and preferences.
  • Researched, created and presented communication plans to support internal and external marketing programs.
  • Networked with industry experts and potential clients to drive brand awareness and promote unique position in marketplace.
  • Captured events and navigated social media for industry-related items to develop meaningful content to share with followers.
  • Increased website traffic by optimizing SEO strategies and utilizing Google Analytics for monitoring performance.
  • Strengthened company reputation with the execution of effective public relations initiatives.
  • Conducted market research to identify trends, opportunities, and challenges within the competitive landscape.
  • Enhanced customer engagement through the creation of compelling social media content.

Education

Bachelor of Fine Arts - Dramatic Arts

University of Windsor
Windsor, ON
06.2026

Certificate - Public Relations & Event Management

Sault College of Applied Arts And Technology
Sault Ste. Marie, ON
06.2019

Bachelor of Arts - History

Algoma University
Sault Ste. Marie, ON
06.2016

Skills

  • Strong Organization
  • Scheduling
  • Customer Service
  • Critical Thinking
  • Active Listening
  • Problem-solving abilities
  • Data Entry
  • Computer Proficiency
  • Social Media Management
  • Event Marketing
  • Teamwork and Collaboration
  • Service Delivery

Languages

English
Native or Bilingual
Turkish
Limited Working

Timeline

Front of House Manager

University Players
09.2023 - 04.2024

Acting Instructor & Event Planner

Film Camp for Kids and Youth
07.2023 - 08.2023

Customer Communications Coordinator

Rolling Pictures Company
12.2021 - 03.2022

Public Relations Officer & New Patient Coordinator

Phi Dental Care
09.2020 - 09.2021

Fundraising Coordinator

Algoma Family Services Foundation
09.2019 - 09.2020

Marketing and Communications Specialist

Sault Ste. Marie Chamber of Commerce
07.2019 - 08.2019

Services Supervisor & Print and Marketing Consultant

Staples Canada
07.2012 - 07.2020

Bachelor of Fine Arts - Dramatic Arts

University of Windsor

Certificate - Public Relations & Event Management

Sault College of Applied Arts And Technology

Bachelor of Arts - History

Algoma University

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Steven Hewgill