Steven Hertwick
Beaumont
Summary
Results-driven Lot Attendant recognized for high productivity and efficiency in task completion. Skilled in vehicle maintenance, space optimization, and customer service. Excel in time management, problem-solving, and communication to ensure smooth operation of parking facilities. Committed to maintaining safety standards and providing exceptional service to all customers.
Overview
8
8
years of professional experience
Work History
Lot Attendant
Gerber Collision
Redlands
08.2024 - 04.2025
- Organized vehicle lot to ensure efficient space utilization and access.
- Assisted customers with vehicle inquiries and directed them as needed.
- Monitored vehicle inventory levels and reported discrepancies promptly.
- Supported team members during busy periods by managing overflow tasks.
- Adhered strictly to company policies and procedures while performing duties onsite.
- Inspected vehicles for damage upon arrival and departure from lot.
- Cleared lot of debris and trash to promote maximum number of available spaces for guest parking.
- Assisted drivers in locating their vehicles when requested using various tracking devices and systems in place at the lot.
- Updated records of vehicle arrivals and departures daily using computerized systems.
- Issued tags to customers to place in windshields or rearview mirror for display.
- Provided information regarding local attractions, restaurants, hotels. to visitors.
- Positioned barricades and gates to maximize traffic flow through parking lot.
- Coordinated with tow truck operators when abandoned vehicles were located on site.
- Responded promptly to emergency situations such as car accidents or medical emergencies onsite by notifying appropriate personnel immediately.
- Assisted with traffic control during peak hours by directing cars into available spaces or other lots as needed.
- Cleaned parking lot regularly by removing trash and cleaning up spills.
Lot Porter
Moss Toyota
Moreno Valley
02.2024 - 06.2024
- Maintained clean and organized vehicle lot for optimal presentation and accessibility.
- Assisted customers with vehicle inquiries and provided information on available inventory.
- Conducted routine inspections of vehicles to ensure readiness for display or test drives.
- Coordinated vehicle movements within the lot to optimize space and facilitate sales activities.
- Collaborated with sales staff to prepare vehicles for customer demonstrations and promotions.
- Supported dealership events by setting up displays and assisting with logistics as needed.
- Monitored fuel levels and maintained cleanliness of service area for operational efficiency.
- Operated motor vehicles as needed to move cars around the lot or transport customers.
- Inspected vehicles for damage, completed paperwork, and reported any issues to the supervisor.
- Organized car keys and kept them secure at all times.
- Greeted customers and provided assistance with parking needs.
- Assisted customers by communicating and collaborating with teammates.
- Upheld business standards by maintaining property's cleanliness and appearance.
- Performed routine maintenance such as checking tire pressure, oil levels, and fluids.
Parts Sales Associate
Raceway Ford
San Bernardino
05.2023 - 08.2023
- Assisted customers in selecting automotive parts and accessories.
- Managed inventory levels and organized stockroom for efficiency.
- Processed sales transactions using point-of-sale systems accurately.
- Provided product knowledge and recommendations to enhance customer satisfaction.
- Collaborated with service department to ensure timely parts availability.
- Maintained cleanliness and organization of the parts display area.
- Operated point of sales and parts lookup computer systems.
- Opened crates to replenish stocked items in proper aisles.
- Performed quality control inspections on parts and packaged parts for delivery or sale.
- Placed inventory numbers on parts to properly identify items for counter associates.
- Communicated product expertise and department process improvements to meet organizational goals.
Parts Delivery Driver
Fairview Ford
San Bernardino
09.2021 - 04.2023
- Delivered automotive parts to local dealerships and repair shops.
- Ensured timely and accurate delivery of shipments to maintain inventory levels.
- Operated company vehicles safely while adhering to traffic regulations.
- Inspected vehicle condition and reported maintenance needs promptly.
- Communicated with staff to confirm order details and delivery schedules.
- Maintained accurate records of deliveries and customer interactions.
- Assisted in organizing warehouse inventory for efficient access and retrieval.
- Provided excellent customer service during interactions with clients and vendors.
- Maintained cleanliness of assigned vehicle and ensured it was properly stocked with supplies.
- Unloaded and organized inventory received from manufacturers and distribution centers.
- Delivered parts to customers in a timely manner.
- Organized and inventoried parts for delivery.
- Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.
- Checked orders for accuracy prior to delivery.
- Pulled specific store parts from inventory and occasionally used dollies to load and unload heavy equipment from vehicles.
- Performed daily pre-trip inspections on delivery truck.
- Ensured paperwork was completed correctly before delivering parts.
- Assisted in maintaining warehouse inventory levels as needed.
- Obtained customer signature on receipt for pickup or delivery.
- Reported any problems or damage to supervisor immediately upon return from route.
- Collaborated with other drivers on routes when necessary.
Lube Service Technician
Toyota Financial Services
Redlands
02.2017 - 09.2020
- Performed oil changes and fluid top-offs for various vehicle models.
- Inspected vehicles for leaks and wear on components during service.
- Assisted in training new technicians on safety protocols and procedures.
- Recorded service information accurately in customer logs and databases.
- Performed oil changes and lubrication services on a variety of vehicles.
- Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
- Checked fluids and maintenance-related parts and topped off or replaced.
- Installed new windshield wiper blades and checked tire pressure.
- Maintained tools, test equipment and materials, keeping work areas organized.
- Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.
- Kept shop area neat and clean by removing debris and safely disposing of used oil.
- Answered questions regarding vehicle maintenance and recommended necessary repair work to keep vehicles operating properly.
- Checked for any signs of wear or damage to brakes, suspension systems, steering components, exhaust systems and other parts of the vehicle.
- Disposed of used oil containers in accordance with local regulations.
- Tested batteries using specialized equipment such as digital multimeters.
- Inspected fluid level for steering gear, power steering reservoir, transmission, rear axle housings and shackles.
- Diagnosed engine problems by performing visual inspections, listening for unusual noises or checking warning lights on the dashboard.
Education
High School Diploma -
Rialto High School
Rialto, CA06-2014
Skills
- Customer service
- Lot patrol
- Parking lot maintenance
- Vehicle transportation
- Basic automotive maintenance
- Supplies monitoring
- Driver direction
- Cleanliness standards
- Vehicle operation
- Parking Lot Layouts
- Quality control
- Excellent communication
- Reliability
Affiliations
- Love exercising and playing sports. Love track racing my car and riding my dirt jumper bike when i have the time.
Timeline
Lot Attendant
Gerber Collision
08.2024 - 04.2025
Lot Porter
Moss Toyota
02.2024 - 06.2024
Parts Sales Associate
Raceway Ford
05.2023 - 08.2023
Parts Delivery Driver
Fairview Ford
09.2021 - 04.2023
Lube Service Technician
Toyota Financial Services
02.2017 - 09.2020
High School Diploma -
Rialto High School
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