Summary
Overview
Work History
Education
Timeline
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Steven He

Steven He

Vancouver,BC

Summary

Excellent communication and inter-personal skills.

Meticulous worker, attentive to quality and details.

Able and willing to assist co-workers, supervisors and clients in a cooperative manner.

Dependable employee with common sense and variety of skills.

Work well under pressure to meet deadlines.

Proven ability to identify, analyze, and solve problems.

Quick response to emergencies.

Self-motivated, able to learn on own initiative.

Overview

26
26
years of professional experience

Work History

Worker

Topsolve Interprise Ltd
Richmond, BC
12.2020 - Current
  • Maintained and repaired facilities, equipment and tools.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Produced parts and assemblies quickly and efficiently within tolerances.
  • Performed general housekeeping and cleaning tasks.

Tour Guide

Bestcan Tours
Richmond, BC
03.2017 - 11.2020
  • Providing live tour narration to Chinese speaking tour groups.
  • Efficiently keeping to a scheduled itinerary
  • Providing exceptional service to guests
  • Performing daily pre and post-trip inspections
  • Being warm, friendly and welcoming to all guests and team members
  • Professionally handle guest queries and concerns
  • Effective and professional communication over radio/phone


Manager Guide Department

Xi'an Datang Travel Service Ltd.
Xi'an, Shaan'xi
05.2006 - 12.2016
  • Resolved problems, improved operations and provided exceptional service.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Managed team of 25 employees, overseeing hiring, training, and professional growth of employees.
  • Manage cost-saving initiatives that addressed long-standing problems.
  • Coordinate tour guide schedule and responded to emergencies.

Tour Guide

Xi'an Comfort International Travel Services
Xi'an, Shaan'xi
03.1996 - 05.2006
  • Answered questions, pointed out important features, and offered further details about historical sites and museums exhibits to educate visitors.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Collected tickets and fees from each individual prior to start of tour.
  • Provided information of weather and transit information of the city area, adjust tour schedule accordingly.
  • Promoted new tours to potential customers.

Education

Bachelor of Arts - Tourism Environment Management

Shaanxi Normal University
Xi'an China
07.1995

Timeline

Worker

Topsolve Interprise Ltd
12.2020 - Current

Tour Guide

Bestcan Tours
03.2017 - 11.2020

Manager Guide Department

Xi'an Datang Travel Service Ltd.
05.2006 - 12.2016

Tour Guide

Xi'an Comfort International Travel Services
03.1996 - 05.2006

Bachelor of Arts - Tourism Environment Management

Shaanxi Normal University

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Steven He