STEVEN HAYES

Management Consulting Senior Analyst

Accenture

06.2022 - 06.2024

Developed over 10 sets of training material for Salesforce (Service Module and Sales Module) Change Management engagement while considering client design specifications and readability.
Performed granular technical analysis of Salesforce system to ensure that training material was accurate. Divisions that leveraged training material experienced high adoption rates, lower incidents of user error, and high satisfaction
Managed analysis, design, and quality assurance for up to 10 user stories within Azure DevOps concurrently during decade-long financial systems transformation. Received praise from management and client for successful delivery and high quality of work
Directed 2 software development workstreams concurrently by overseeing staff schedules, prioritizing work items, and maintaining backlog updates
Generated weekly project status reports and offered budget, contract, and performance management recommendations during client-facing meetings based on insights gathered
Demonstrated proficiency in Agile Methodology by coordinating over 100 sprint planning, sprint retrospective, and daily scrum sessions
Created over 25 procedural documents, process flows, and job aides. Obtained alignment with over 20 stakeholders to ensure accuracy of deliverables; as per client management, level of human error during operations was very low
Partnered with 5 stakeholder teams through collaborative design sessions and defined roles and responsibilities for quality assurance and review cycles, noticeably improving cross-team alignment and efficiency, as observed by senior management
Built over 5 iterations of complex MS Excel-based forecasting engine and dashboard to provide work volume estimates for staffing needs and real-time data visualizations
Guided group of 4 clients during user acceptance testing (UAT) to assure completion of over 50 test cases while documenting and triaging observations and defects. All test cases were completed ahead of schedule and client satisfaction remained high throughout process
Cleansed, remediated, and validated over 100,000 rows of data for data migration program
Conducted 11 workshops to gather insights into user needs for Tableau dashboard. Quality of customer experience improved significantly, as observed by client, and error rates in asset classification dropped by over 70%
Led team of 3 people to deliver 6 training curriculums and 8 organization-wide communications for Microsoft 365 implementation. These led to unprecedented adoption rates for organization in major technology implementation