Steven Hawkes
San Diego,CA
Summary
Experienced individual with team leadership, customer relations, and inventory management, possesses effective communication and guidance skills to heighten team performance. A great track record of implementing strategies that improve sales and customer satisfaction. Detail-oriented individual with exceptional communication and project management skills with ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Floor Supervisor
JCPenney
09.2022 - Current
- Resolved escalated customer complaints professionally while maintaining company reputation.
- Supervised daily operations on sales floor, ensuring timely completion of tasks and meeting operational standards.
- Processing inbound and outbound shipment from online orders
- Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Project Manager
Top Tier Quality Construction
05.2020 - 08.2023
- Assisted in successful completion of projects by coordinating tasks, overseeing progress, and ensuring completion upon deadlines.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing any concerns.
- Planned, monitored and analyzed project costs to meet financial goals.
- Provided exceptional service to clients to sustain and enhance relationships for future business opportunities.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
Independent Contractor
Royalty Staffing
01.2019 - 07.2023
- Provided support across various roles including but not limited to catering events, event setter, and event security.
- Ability to adapt and acquire new skills daily based on event type and assigned role
- Adapted quickly to changing demands or unforeseen challenges within project's scope without compromising results.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
Field Worker
Energy Inc.
01.2015 - 06.2020
- Framing and finish work.
- Residential and commercial remodeling.
- Contributed to variety of construction and landscaping projects, ensuring safety and quality in all tasks.
- Contributed to achievement of project milestones by consistently meeting deadlines for assigned tasks.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Shift Leader
Dunkin' Donuts
02.2016 - 01.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Upheld clean and secure work environment while monitoring adherence to safety guidelines and protocols.
- Processed accurate cash and credit card transactions through use of POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
High School Diploma -
Patrick Henry High School
San Diego, CA01-2014
Skills
- Keyholder
- Retail staff management
- Team management
- Sales strategies
- Staff scheduling
- Strong leadership
- Performance monitoring
- Retail operations
- Attention to detail
- Reliability
Certification
- Life Coach Certification
- First Aid Certification
Timeline
Sales Floor Supervisor
JCPenney
09.2022 - Current
Assistant Project Manager
Top Tier Quality Construction
05.2020 - 08.2023
Independent Contractor
Royalty Staffing
01.2019 - 07.2023
Shift Leader
Dunkin' Donuts
02.2016 - 01.2018
Field Worker
Energy Inc.
01.2015 - 06.2020
High School Diploma -
Patrick Henry High School
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