Steven Hall
London,ON
Summary
Dedicated and adaptable professional with many years of experience across customer service, grocery, and agricultural sectors. Proven ability to supervise teams, improve operational efficiency, and deliver exceptional customer service in fast-paced environments. Strong expertise in inventory management, quality control, and ensuring compliance with safety standards. Known for problem-solving, communication skills, and working effectively both independently and as part of a team. Seeking to leverage a diverse skill set to contribute to a dynamic organization, and take on new challenges.
Overview
10
10
years of professional experience
Work History
Sanitation Lead
Whitecrest innovations
London, ON
03.2020 - Current
- Managed inventory levels of chemicals, cleaners, disinfectants, and other supplies used in the sanitation process.
- Train new employees on the cleaning standards and SOPs of the company.
- Clean the growing chambers and inspect the workers cleaning the growing chambers.
- Previously worked as the harvesting supervisor for two years before the position was phased out in April 2024.
Meat and Seafood Supervisor
Farmboy
London, ON
09.2016 - 02.2019
- Supervised daily operations of the meat and seafood departments.
- Maintained product quality and freshness, pushing sales to minimize shrink.
- Managed daily inventory, ordering, and weekly department financial reports.
- Trained new employees to the standards of the company and the department.
- Strong department growth during my tenure.
Customer Service Representative
Convergys
London, ON
04.2015 - 04.2016
- Assisted customers with billing inquiries, product troubleshooting, orders, and service issues.
- Maintained accurate records of each call.
- Worked shifts in a support role, assisting other agents and answering questions.
- I took escalation calls and resolved issues that the original agents were unable to.
Education
Clarke Road Secondary School
London, ON06-2012
Some College (No Degree) - Accounting
Fanshawe College of Applied Arts And Technology
LondonSkills
- Customer service excellence
- Team leadership and supervision
- Inventory and stock management
- Time management
- Physical stamina and dexterity
- Food safety and compliance
- Analytics
- Communication
- Forklift certified
Timeline
Sanitation Lead
Whitecrest innovations
03.2020 - Current
Meat and Seafood Supervisor
Farmboy
09.2016 - 02.2019
Customer Service Representative
Convergys
04.2015 - 04.2016
Clarke Road Secondary School
Some College (No Degree) - Accounting
Fanshawe College of Applied Arts And Technology