Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
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Steven Guo

Vancouver,BC

Summary

Dynamic and reliable professional with a proven track record of enhancing customer satisfaction and streamlining operational processes at DoorDash, Elections Canada, and Richmond Night market. Skilled in quick decision-making and fostering strong team collaboration. Demonstrates exceptional safety awareness and ability to maintain focus, ensuring high-quality outcomes in challenging environments.

Overview

6
6
years of professional experience

Work History

Dasher

DoorDash
06.2023 - 03.2024
  • Improved customer satisfaction by providing timely and accurate deliveries.
  • Provided exceptional customer service, greeting patrons warmly upon arrival for enhanced rapport building.
  • Enhanced communication with customers through proactive updates on order status.
  • Maintained excellent ratings by consistently delivering orders in a professional manner.
  • Adhered strictly to food safety guidelines when handling and transporting orders for utmost quality assurance.

Research Lab Technician

Langara College
04.2022 - 01.2023
  • Added to and modified an experimental procedure targeted towards collecting and identified DNA of various Alga
  • Maintained a safe and organized laboratory environment by following strict safety protocols and cleaning guidelines.
  • Enhanced research accuracy through meticulous data collection and analysis techniques.
  • Improved lab efficiency by streamlining sample processing and documentation procedures.
  • Established strong communication channels among team members leading to better collaboration on research projects.
  • Assisted in the training of new lab technicians, sharing knowledge and best practices for efficient work processes.

Deputy Returning Officer

Elections Canada
08.2021 - 09.2021
  • Streamlined the voting process for disabled and elderly voters by identifying accessibility issues and implementing appropriate solutions.
  • Ensured all electoral materials were properly stored and accounted for, minimizing the risk of lost or damaged items.
  • Promoted a positive atmosphere among staff by fostering strong teamwork and collaboration throughout the election process.
  • Increased voter turnout by implementing effective communication strategies and providing clear instructions to voters.
  • Supported a transparent election process by inviting observers from various stakeholder groups to monitor proceedings at polling stations.
  • Maintained a secure voting environment with strict adherence to protocols, ensuring confidentiality of voter information.

Deputy Returning Officer

Elections Canada
09.2019 - 10.2019
  • Streamlined the voting process for disabled and elderly voters by identifying accessibility issues and implementing appropriate solutions.
  • Maintained a secure voting environment with strict adherence to protocols, ensuring confidentiality of voter information.
  • Contributed to smooth Election Day operations by proactively troubleshooting potential issues and maintaining open lines of communication with team members.
  • Collaborated with the Returning Officer to address any discrepancies or irregularities during the election process.
  • Maximized efficiency within the team by delegating tasks according to individual strengths and areas of expertise.

Floor Operator

Richmond Night Market
03.2018 - 12.2018
  • Assisted management in meeting operational processes by consistently tracking progress and adjusting strategies as needed.
  • Took on the roles and duties of Floor Operator manager and duties alone when Floor Operator manager was sick or absent.
  • Collaborated with team members to troubleshoot issues, improving problem-solving skills and overall effectiveness.
  • Contributed to maintaining a clean space, promoting safety standards for customers and boosting team morale.
  • Coordinated with other departments to streamline processes and enhance interdepartmental communication.
  • Managed multiple responsibilities simultaneously without compromising accuracy or attention to detail.
  • Facilitated open dialogue between team members to encourage collaboration and improve overall performance levels.
  • Developed effective relationships with colleagues, fostering an environment of teamwork and mutual respect.

Education

No Degree - Biology

Langara College
Vancouver, BC

High School Diploma -

Richmond Secondary School
Richmond, BC
07.2020

Skills

Quick Decision Making

Reliability and punctuality

Safety awareness for myself and my teammates

Ability to maintain focus in distracting environments

Self-defense = Boxing, clinch, leg kicks and grappling (Judo/Bjj)

Cooking skills = Home cook

Strong and good endurance

Able to get dirty, gritty (Cleanup garbage etc)

Languages

English
Native or Bilingual
Chinese (Mandarin)
Professional Working
Chinese (Cantonese)
Elementary
Spanish
Elementary
French
Elementary

Hobbies

Training martial arts - I really like this because it helps me unwind and get me in flow state, as well as to cultivate a mindset of self-understanding, humility, and self-mastery all embedded in movement. My dream is to compete in 2028 Olympics for boxing and then to go professional after, I have only one fight so far, but my goal has always been to be proactive with my career and master my defense offense and positional understanding to as many I can learn before I start competing to minimize brain damage. I love the sport and art of MMA, kickboxing, different avenues of grappling, and boxing, but boxing is my strong suit by far.


Studying film study and analyzing fights - Fight IQ is a big part of martial arts, and I really like seeing how other fighters fight and strategize. It's no different than watching a Chess analysis, a good film study has aspects of strategy, analysis, and light storytelling to set a context for the gambit or setup, defensive or offensive. I am not very good at chess but I like the mindset of chess players and admire how much work they put in to understand the game to a complete degree.


Cooking and health - I love to cook at home because of how you see the whole process, from the raw food to the finished meal. I am a home cook who likes to experiment with different spices, ingredients, and cooking styles. Recently I've been trying to recreate the soup base of happy lamb with no recipe and from scratch by examining the soup base when I go to the resteraunt to eat. Sometimes I'm a little off and sometimes I'm very off but it's a part of the process and it tastes better every time. I like to try and add Brocolli, carrots, or Konjac for my health, but I'm also all for eating burgers or a pizza after a high intensity workout!


Hanging out with my dog - I love spending time with my Dachshund Loki, we are like brothers and he is an inspiration to me on how he is so brave and courageous even though he is almost always at a size disadvantage. He is really sweet and can be very silly at times.







Timeline

Dasher

DoorDash
06.2023 - 03.2024

Research Lab Technician

Langara College
04.2022 - 01.2023

Deputy Returning Officer

Elections Canada
08.2021 - 09.2021

Deputy Returning Officer

Elections Canada
09.2019 - 10.2019

Floor Operator

Richmond Night Market
03.2018 - 12.2018

No Degree - Biology

Langara College

High School Diploma -

Richmond Secondary School
Steven Guo