Steven Fredericks
Lower Sackville,NS
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
33
33
years of professional experience
Work History
Dispatcher
Halifax Transit
09.2012 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 30+ fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Customer Service Representative
Drugstore.com
01.2010 - 09.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Staples
01.2000 - 01.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Insurance Agent
Ray Fredericks Insurance
01.1991 - 12.1999
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Education
Business Administration
NSCC
Dartmouth, NSRadio Broadcasting - Radio Broadcasting
NSCC
Halifax, NS01.1984
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Customer Relations
- Schedule Management
- Updating logs
Languages
English
Full Professional
Timeline
Dispatcher
Halifax Transit
09.2012 - Current
Customer Service Representative
Drugstore.com
01.2010 - 09.2012
Customer Service Representative
Staples
01.2000 - 01.2010
Insurance Agent
Ray Fredericks Insurance
01.1991 - 12.1999
Business Administration
NSCC
Radio Broadcasting - Radio Broadcasting
NSCC
Similar Profiles
Akshay KaliaAkshay Kalia
TRANSIT BUS OPERATOR at Halifax TransitTRANSIT BUS OPERATOR at Halifax Transit
Rob CullenRob Cullen
Chief Mate at Halifax TransitChief Mate at Halifax Transit
Daniel FlynnDaniel Flynn
Bus Operator at Halifax TransitBus Operator at Halifax Transit
NATHAN NOBANTUNATHAN NOBANTU
Employee Services Supervisor, HRM at Halifax TransitEmployee Services Supervisor, HRM at Halifax Transit
Dalwinder SinghDalwinder Singh
Pizza Manager at Pizza PizzaPizza Manager at Pizza Pizza