Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Steven Foster

Mariposa,CA

Summary

I'm very experienced in hospitality and in both Food and beverage areas. I also have Over three years of retail experience. Over a year of management experience. I'm incredibly proud of my costumer service standard and strive to expand my knowledge in new ways every day.

Customer service professional with proven track record in delivering outstanding guest satisfaction and resolving issues efficiently. Known for collaborative team efforts and adaptability to changing needs. Possesses excellent communication and problem-solving abilities, consistently providing reliable support in dynamic settings.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Guest Experience Agent

AutoCamp Hospitality Group
04.2025 - 07.2025
  • Delivered exceptional guest service by addressing inquiries and resolving issues promptly.
  • Facilitated seamless check-in and check-out processes of 25-60 guests per day, enhancing overall guest satisfaction.
  • Coordinated with housekeeping and maintenance teams to ensure property readiness for guests.
  • Implemented feedback mechanisms to capture guest experiences and drive continuous improvement.
  • Developed and maintained relationships with guests to foster loyalty and repeat visits.
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Handled high-pressure situations with professionalism, diffusing tension while ensuring guest satisfaction remained the top priority.

Retail Team Lead

Aramark
05.2023 - 10.2024
  • Trained store personnel on the company's products, services, customer service, and appreciation
  • Operated POS cash register, handling an average of [$1500] transactions daily, and counted the money in cash drawers to ensure accuracy
  • Stood in for absent staff members to conduct one-on-one instruction in all subjects
  • Managed the location in the absence of Management

Deli Associate

Vons
09.2021 - 11.2022
  • Preparing and cooking chicken products for 150 customers per day
  • Serving customers, completing food safety document, training new staff members
  • Cashier, bagging, retail front end service.
  • Designed and implemented new fire safety training you need to be said she was to go right now. She's putting this away. We're about to go.

Recieving Clerk

True Value Homecenter
06.2019 - 06.2020
  • I was the soul person responsible for the offloading and loading of merchandise
  • As well as answering phone calls and helping costumers out.
  • I also worked under extreme conditions as I worked through the start of the Covid-19 pandemic and arguably one of the hardest times for a retail associate.
  • I built display products and helped sell the same products

Bar Back

Chukchansi Gold Resort & Casino
08.2017 - 03.2019
  • I ran alcohol to all five chukchansi bars as well as kept the bars clean throughout service hours
  • Maintained a profetional demenor while working with intoxicated guests
  • Was in charge of clearing the casino floor of all alcohol by 2 am
  • Assisted colleagues in handling liquor and beer
  • Communicated with department staff to orchestrate events and excuite planing

Dishwasher and Prep Cook/ Server/Cashier

Yosemite Gateway Restaurant
06.2014 - 03.2017
  • Washing dishes, Serving Tables, Hosting and cashier
  • Served a large menu of items
  • Organized my workspace and was in charge of Voiding transactions for staff
  • Served guests in a timely manner and excided expectations
  • Used a POS system to print checks and accept payment.

Education

General Education -

Yosemite High School
Oakhurst, CA
06.2015

Skills

  • Retail Sales
  • Food Handling
  • Communication skills
  • Food Preparation Experience
  • Customer Service
  • Training & Development
  • Guest relations
  • Complaint handling
  • Computer skills
  • Payment processing
  • Retail management

Certification

  • Certified CA Food Handlers Card 2025-2029
  • Alcohol Beverage Control Certificate 2025-2029

Languages

English

Timeline

Guest Experience Agent

AutoCamp Hospitality Group
04.2025 - 07.2025

Retail Team Lead

Aramark
05.2023 - 10.2024

Deli Associate

Vons
09.2021 - 11.2022

Recieving Clerk

True Value Homecenter
06.2019 - 06.2020

Bar Back

Chukchansi Gold Resort & Casino
08.2017 - 03.2019

Dishwasher and Prep Cook/ Server/Cashier

Yosemite Gateway Restaurant
06.2014 - 03.2017

General Education -

Yosemite High School

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