Steven Flores
Azusa
Summary
Highly-motivated individual with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Skilled in problem-solving and maintaining safety protocols, contributing to improved inventory management and customer satisfaction. Results-driven with a track record in supervising staff and training new employees.
Overview
9
9
years of professional experience
2020
2020
years of post-secondary education
Work History
Lead Clerk
Winco Holdings, Inc.
Boise
08.2023 - Current
- Supervised daily operations and workflow of store clerks and associates.
- Managed inventory levels and organized stock for optimal product availability.
- Trained new employees on store policies, procedures, and customer service standards.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Coordinated communication between departments to enhance operational efficiency.
- Implemented safety protocols to maintain a secure working environment for staff.
- Resolved customer complaints by providing timely solutions and support.
Cart Clerk
Winco Holdings, Inc.
Boise
02.2023 - 08.2023
- Organized carts for customer convenience and efficient store flow.
- Implemented safety protocols while handling carts in busy shopping environments.
- Assisted customers with locating products and navigating the store layout.
- Maintained cleanliness and orderliness in shopping areas and cart collection zones.
Shift Lead Supervisor
JYM Enterprise Inc
Rosemead
06.2017 - 09.2021
- Monitored inventory levels and initiated restocking as needed.
- Resolved customer inquiries and complaints to maintain service quality.
- Collaborated with management to establish operational goals and strategies.
- Trained new hires on job duties, safety protocols, and company policies and procedures.
- Conducted regular inspections of food handling processes and equipment.
- Compiled monthly reports detailing all corrective actions taken due to non-compliance issues identified during routine audits.
- Provided guidance on proper sanitation practices for storage, preparation, service, and transportation of food items.
Education
Bachelor of Arts - Mathematics Education
California State University, Fullerton
Fullerton, CA 01.2013 - 06.2019
Village Academy High School
Pomona, CASkills
- Bilingual (Spanish)
- Customer service
- Staff supervision
- Employee training
- Inventory management
- Safety protocols
- Operational efficiency
- Strategic planning
- Performance monitoring
- Problem solving
- Attention to detail
- Prioritization
Timeline
Lead Clerk
Winco Holdings, Inc.
08.2023 - Current
Cart Clerk
Winco Holdings, Inc.
02.2023 - 08.2023
Shift Lead Supervisor
JYM Enterprise Inc
06.2017 - 09.2021
Bachelor of Arts - Mathematics Education
California State University, Fullerton
01.2013 - 06.2019
Village Academy High School