Steven Ferreira
Maple,ON
Summary
Dedicated Environmental Services Housekeeper at Toronto General Hospital, skilled in infection control and sanitation procedures. Demonstrated exceptional attention to detail and problem-solving abilities, enhancing patient safety and satisfaction. Successfully maintained high cleanliness standards, contributing to a welcoming environment while effectively collaborating with interdisciplinary teams to optimize workflow efficiency.
Overview
20
20
years of professional experience
Work History
Environmental Services Housekeeper
Toronto General Hospital
06.2011 - Current
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
- Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
- Assisted in training new hires on proper procedures, safety guidelines, and equipment usage to ensure consistency across the team.
- Optimized workflow efficiency with proactive communication between housekeeping team members and other departments.
- Operated electronic backpack vacuums and floor sweepers.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained floor cleaning and waxing equipment.
- Used power scrubbing and waxing machines to scrub and polish floors.
Nutrition Aide
Toronto Rehab Institute
06.2008 - 11.2010
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Actively monitored food temperature throughout storage, preparation, and delivery processes to maintain food safety standards and prevent potential health risks.
- Maintained accuracy in meal tray assembly, ensuring consistency in compliance with patients'' dietary requirements.
- Strengthened departmental knowledge by participating in ongoing training opportunities related to nutrition, food safety, and customer service.
- Supported dietitians with gathering and documenting patient information to aid in creating personalized nutrition plans.
- Promoted a positive dining experience for patients through attentive customer service and effective problem resolution.
- Facilitated smooth operation of the nutrition department by managing inventory levels and preparing necessary supplies for daily use.
- Increased patient safety by adhering to strict sanitation guidelines during meal preparation and service.
- Supported the healthcare facility''s mission by consistently delivering exceptional nutrition service that contributed to overall patient wellbeing.
- Demonstrated flexibility by adapting swiftly to changing schedules or dietary requests from patients while consistently delivering high-quality service.
- Assisted in reducing food waste by portioning meals accurately and efficiently based on patients'' needs.
- Optimized workflow efficiency with proactive maintenance of kitchen equipment, minimizing potential downtime or disruptions in service.
- Maintained food and sanitation standards to prevent food-borne illness and promote health.
- Assisted with preparation and serving of food in line with established nutrition guidelines.
- Developed nutrition plans addressing individual patient diabetes and food allergies.
- Cleaned and organized kitchen, dining and service areas.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
Housekeeping Aide
Toronto Rehab Institute
01.2005 - 06.2008
- Ensured continuous quality improvement through regular monitoring of patient feedback and implementing necessary changes in response to their needs.
- Provided compassionate assistance to patients with physical limitations, assisting them during mealtimes as required.
- Enhanced team communication by actively participating in staff meetings and sharing valuable feedback regarding nutrition services improvements.
- Collaborated with interdisciplinary teams to provide individualized care, promoting overall patient wellbeing.
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
- Consistently met deadlines despite fluctuating workloads due to seasonal changes in occupancy rates at the property.
- Reduced allergens and improved air quality by regularly dusting and vacuuming rooms, hallways, and common spaces.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Operated electronic backpack vacuums and floor sweepers.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
Grade 12 -
St Francis Xavier CES
Mississauga, ONSkills
- Cleaning and sanitizing
- Cleaning techniques
- Cleaning and sanitation
- Team collaboration
- Sanitation procedures
- Infection control
- Maintenance
- Chemical handling
- Hazardous chemical training
- Waste removal
- Floor scrubber machines
- Quality control guidelines
- Waste management
- Problem-solving
- Time management
- Attention to detail
- Workplace safety compliance
- Trash removal
- Environmental sanitation
Languages
English
Native or Bilingual
Timeline
Environmental Services Housekeeper
Toronto General Hospital
06.2011 - Current
Nutrition Aide
Toronto Rehab Institute
06.2008 - 11.2010
Housekeeping Aide
Toronto Rehab Institute
01.2005 - 06.2008
Grade 12 -
St Francis Xavier CES