Steven Dombroski
Burbank
Summary
Diligent banking professional with unsurpassed attention to detail and superior ethics. Focused on balancing customer needs with bank security requirements and sales targets. Knowledgeable about regulatory requirements and protection protocols.
Overview
20
20
years of professional experience
2009
2009
years of post-secondary education
Work History
Associate Banker
JPMorgan Chase
North Hollywood
10.2019 - Current
- Educated clients on digital banking tools and services.
- Addressed customer concerns and resolved issues promptly.
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
- Assisted in training new employees as needed.
- Established strong relationships with customers to increase customer loyalty.
Barista
The Coffee Bean & Tea Leaf
North Hollywood
10.2016 - Current
- Monitored beverage quality to uphold The Coffee Bean & Tea Leaf standards.
- Maintained cleanliness of work area and equipment throughout shifts.
- Maintained calm demeanor during high-volume periods and special events.
- Assisted customers with menu selections and answered product inquiries.
Server
BJ's Restaurant & Brewhouse
Burbank
09.2017 - 04.2022
- Provided exceptional customer service in fast-paced dining environment.
- Took and processed orders accurately using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food delivery.
- Trained new servers on restaurant protocols and service standards.
Assistant Manager
Santoros Submarine Sandwiches
Burbank
04.2006 - 09.2017
- Crafted sandwiches according to customer specifications and dietary preferences.
- Trained new employees on food preparation techniques and customer service standards.
- Ensured compliance with health and safety regulations during food handling processes.
- Handled cash, credit, and electronic payments securely and responsibly.
Education
John Burroughs High School
Burbank, CASkills
- Customer Service
- Cash handling
- Employee training
- Time management
Timeline
Associate Banker
JPMorgan Chase
10.2019 - Current
Server
BJ's Restaurant & Brewhouse
09.2017 - 04.2022
Barista
The Coffee Bean & Tea Leaf
10.2016 - Current
Assistant Manager
Santoros Submarine Sandwiches
04.2006 - 09.2017
John Burroughs High School