Steven DiSalle
Sudbury,ON
Overview
15
15
years of professional experience
Work History
CAD Designer/Project Manager
Black Pen
01.2024 - Current
- Produce accurate and detailed 2-D and 3-D models and renderings to present to clients and architects.
- Consult with architects and engineers to ensure all design requirements and specifications are met or exceeded at each stage of development.
- Establish time frames for project completion.
- Maintain open lines of communication with all concerned parties to ensure a seamless process from start to finish.
Department Manager
Princess Auto
11.2022 - 01.2024
- Department management (Automotive, Truck & Trailer, Air & Power Tools, Welding & Metal Fabrication, Safety Equipment)
- Oversight of daily operations from open to close
- Co-management of 38,000 square foot warehouse
- Purchasing and procurement
- Employee on-boarding, training and assessment
- Floor team management
- In-store reporting and audits
- Development and execution of innovative promotions to increase sales and customer awareness
- Implementation of safety, quality control and organizational measures that improved services in over 50 locations across Canada
Department Head - Service & Repair
Long & McQuade
06.2018 - 11.2022
- Lead Technician representing Yorkville Sound (IMAX Digital Sound Systems)
- Certified Technician (Fender, Gibson, Taylor, Martin & Ibanez)
- Initiated and oversaw the expansion, modernization and re-tooling of on-site repair facilities
- Improved repair shop safety by designing and implementing the first high-efficiency roof-venting air filtration system in the company's history
- Introduced upgraded computer inventory software resulting in faster turn-around times for customers
- Initiated novel inventory management system to expedite in-store pick-up of repair and service orders
- Reduced repair wait times by over 60% while ensuring higher quality repairs
- Initiated a customer satisfaction portal that provided metrics to monitor repair quality and confirm improvement through collected data
- Devised and implemented novel recycling measures that have since been adopted by over 80 locations across Canada
- Established a donation program to distribute instruments to children in need
- Recipient of multiple sales and service awards
Product Specialist
Lee Valley Tools
11.2017 - 06.2018
- Sales and servicing of fine wood-working tools
- Festool and Rikon product representative
- Ensured rapid product servicing and parts replacement
- Conducted training sessions for sales and customer service representatives to enhance product knowledge and promote brand messaging
- Consulted with manufacturers and suppliers to achieve many notable updates and improvements to products and services
- Established trust and long-lasting relationships with customers
Owner and Lead Designer
DiSalle Design Co.
01.2010 - 06.2018
- Owned and operated a design business specializing in architectural styling and the development of unique custom furniture and home accessories
- Created 2-D & 3-D CAD models and photorealistic renderings of design concepts and architectural proposals for commercial developments (HOK, Tri-Del, Ellis Don)
- Tier 1 Beta tester for McNeel AutoCAD Systems
- Outsourced the manufacture of custom furniture, lighting fixtures, and precision-made cabinet hardware
- Managed all aspects of business including design, concept development, 2-D/3-D modelling and visualization, advertising, cost estimates, product orders, material sourcing, quality control, inventory management, shipping/receiving, product licensing, patents and customer service
- Networked with existing and potential clients around the globe, including private individuals, established businesses and commercial manufacturers
- Established and maintained strong relationships with clients, resulting in repeat business and referrals
Education
B.A. (Honours) - History/Business
York University
Toronto, OntarioSkills
- Business administration
- Sales and Customer Service
- Brand development and revitalization
- Team building
- Marketing and showroom management
- Inventory and warehouse management
- Merchandising
- Proficient in Microsoft Office
- 2-D and 3-D CAD Design
- Graphic Design
- Web Design
Languages
English
French (Basic)
Timeline
CAD Designer/Project Manager
Black Pen
01.2024 - Current
Department Manager
Princess Auto
11.2022 - 01.2024
Department Head - Service & Repair
Long & McQuade
06.2018 - 11.2022
Product Specialist
Lee Valley Tools
11.2017 - 06.2018
Owner and Lead Designer
DiSalle Design Co.
01.2010 - 06.2018
B.A. (Honours) - History/Business
York University
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