Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Steven Dickie

Whitby

Summary

Professional with strong background in relationship management and client engagement. Proven ability to drive growth and build lasting partnerships through effective communication and strategic planning. Skilled in team collaboration, problem-solving, and adapting to changing priorities. Known for delivering results and fostering a positive work environment.

Overview

26
26
years of professional experience

Work History

Senior Relationship Manager Process Engineering

TD Bank
04.2014 - 04.2024
  • Cultivated executive partnerships to identify & solve critical business problems across the organization (e.g. Collections, Real Estate Secured Lending, Auto Finance, Small Business Banking, Merchant Solutions, Adjudication Centres, Phone Channel, etc.)
  • Led a team of 5 Lean Six Sigma (LSS) Black Belts to manage a project portfolio that delivered annualized savings in excess of $5MM through waste elimination, increased efficiencies, reduced variation, increased revenue, etc.
  • Enhanced team performance by mentoring junior relationship managers on best practices in client service, sales techniques, and product knowledge.
  • Strong facilitator that built training materials to enhance team members confidence & ability to facilitate project report-outs, LSS training & kaizen events.
  • Ensured compliance with all relevant regulations by adhering to established policies and procedures in all aspects of the role.


Manager Service Quality

TD Bank
04.2008 - 03.2014
  • Responsible for introducing "lean" as a concept across our back office operational units.
  • Introduction of Daily Stand-up Boards to discuss & understand key performance metrics.
  • Facilitation of "Managing for Daily Improvements" & "Yellow Belt" training across hundreds of employees to establish a lean culture.
  • Developed & Hosted an annual gala inviting 250 of our closest business partners to share & advertise their project success.
  • Supported our Accounts Recovery & Fraud Management business by leading several initiatives such as offshoring our Visa Claims processes to India
  • Regularly delivered $1MM+ in Lean Six Sigma project related savings


Various Operational Roles

TD Bank
04.1998 - 03.2008
  • Credit Administration Services: Property Tax Collector, Discharge Officer, managed Data Processing Team
  • Branch Services (Head Office): Lead/Subject Matter Expert on numerous projects impacting Credit Administration Services & Branch Services Centre back office units
  • TD Insurance: Built a Process Improvement department focused on developing Lean culture.
  • Private Banking National Office (TD Wealth): Lead/Subject Matter Expert on numerous projects impacting all Private Banking locations across Canada

Education

Black Belt Certification - Lean Six Sigma

TD Bank Via Smarter Solutions
Mississauga, ON
12-2011

Skills

  • Relationship building and management

  • Excellent communication

  • Public speaking

  • Continuous improvement

  • Portfolio management

  • Analytical thinking

  • Recruitment and hiring

Languages

English
Native or Bilingual

Timeline

Senior Relationship Manager Process Engineering

TD Bank
04.2014 - 04.2024

Manager Service Quality

TD Bank
04.2008 - 03.2014

Various Operational Roles

TD Bank
04.1998 - 03.2008

Black Belt Certification - Lean Six Sigma

TD Bank Via Smarter Solutions

Similar Profiles

CREATE PROFILE
Steven Dickie