Steven De Piero
Toronto,ON
Summary
Seasoned Underwriting Manager with background in developing and implementing underwriting guidelines and strategies. Possess strengths in risk assessment, policy development, team leadership, and regulatory compliance. Have contributed to improving operational efficiency and minimizing losses in previous roles. Skillful at maintaining positive relationships with clients, agents, and colleagues for successful business operations.
Overview
12
12
years of professional experience
Work History
Commercial Underwriting Manager
Northbridge Insurance
Toronto, Ontario
04.2020 - Current
- Responsible for the management and leadership of eight commercial construction and contracting underwriting staff, and the execution of the operational business plan, rate adequacy, risk selection, data quality, and service levels.
- Accountable for the achievement of regional goals, including GWP, profitability,
- Managing a portfolio exceeding $50 million in GPW.
- Relationship management, overseeing in excess of 100 large and mid-sized brokerages, including Marsh, NFP, and Navacord.
- Ensure that team and regional service level goals are met and maintained.
- Oversee the completion of file reviews and audits.
- Develop and execute unit/region business plans, ensuring strategies align with corporate objectives.
- Develop and maintain professional relationships with brokers and customers to enhance market understanding, ensure quality service, support business retention, and communicate corporate underwriting philosophy.
- Collaborate with corporate underwriting teams to develop products and pricing strategies for profitable growth, while providing daily leadership, coaching, and feedback to staff to meet service and quality objectives, ensuring price adequacy, risk selection, data quality, and service levels are achieved.
- Maintain knowledge of the competitive market, and participate in developing business cases for new products or product line changes/enhancements.
- Direct the introduction and communication of rating and exposure strategies, coverage, and product changes.
- Provide input to the Director on various underwriting, strategic, staffing, and other issues, as requested.
- Accountable for driving key performance indicators and achieving financial targets.
- Prior positions include Senior Underwriter, Construction Specialist, and Team Leader.
- Handle the hiring, development, retention, reward, and motivation of staff.
- Staff Management and Development: Assist in training and developing staff, providing technical expertise, managing hiring, development, retention, reward, and motivation, and completing annual performance objective planning for direct reports and teams.
- Underwriting and Resource Management: Manage underwriting workflows for new and existing accounts, monitor staff production to ensure standards are met, and plan and organize resources and workload.
- Complete annual performance objective planning for direct reports and the team.
Senior Commercial Underwriter
Economical Insurance
Toronto, Ontario
03.2018 - 03.2020
- Underwrote Mid-Market Property, Liability & Automobile accounts with annual premiums between $10,000 and $500,000.
- Evaluated, documented, and negotiated policies to maintain a profitable book of business within underwriting authority.
- Implemented guidelines for renewal rates, retention, and rate adequacy to enhance profitability.
- Bound over $500,000 in gross written premium (GWP) annually through effective risk assessment.
- Managed an annual renewal portfolio valued at $4 million while ensuring client satisfaction.
- Oversaw accounts ranging from $10,000 to $250,000 to optimize performance.
- Achieved above 90% quarterly file audit scores through diligent oversight and quality control.
- Maintained knowledge of underwriting systems, recommending process improvements to enhance efficiency.
- Develop and maintain a professional relationship with brokers and/or customers to enhance understanding of the target market, and to contribute to quality service, problem solving, and risk selection.
Intermediate Commercial Underwriter
Intact Insurance
Toronto, Ontario
12.2014 - 01.2018
- Evaluated and selected new business, renewals, and endorsements for multi-provincial accounts.
- Underwrote mid- and large-fleet accounts with annual premiums between $10,000 and $500,000.
- Produced over $500,000 in GWP for multiple years.
- Managed a renewal portfolio exceeding $2.5 million in annual premium with a 90% retention rate.
- Achieved above 90% quarterly file audit scores to ensure compliance and quality.
- Led training sessions and conducted file reviews for junior staff development.
- Cultivated and maintained broker relationships through regular interactions and events.
Oversaw underwriting brokerage visits to enhance partnerships with brokers.
Junior Commercial Underwriter
Aviva Canada
Toronto, Ontario
01.2013 - 12.2014
- Underwrote small business accounts with annual premiums between $1,000 and $25,000.
- Evaluated, selected, and managed new business opportunities, renewals, and endorsements.
- Renewed, quoted, and bound new and existing policies, with annual premiums ranging from $1,000 to $25,000.
- Managed a renewal portfolio exceeding $2 million, achieving a 90% retention rate, and a 3% rate increase.
- Consistently bound $25,000+ GWP monthly.
- Achieved quality audit scores consistently above 90% through meticulous attention to detail.
- Cultivated strong broker relationships through daily interactions, events, training sessions, and visits.
Education
Canadian Risk Management (CRM) - Insurance And Risk Management
University of Toronto
Toronto, ON05-2022
Designation (CIP) - Insurance
Insurance Institute of Canada
Toronto, ON02-2019
Bachelor of Education -
York University
Toronto, ON05-2014
License - Insurance
Registered Insurance Brokers of Ontario
Toronto, ON01-2012
Bachelor of Arts - Health Education
York University
Toronto, ON05-2011
Skills
- Leadership and mentoring
- Analytical and decision-making
- Microsoft Office proficiency
- Builders' risk and wrap-up policies
- Commercial auto underwriting expertise
- CCDC compliance knowledge
- Property and casualty underwriting
- Relationship management and presentation
Accomplishments
- Insurance Business of Canada (IBC): Underwriter of the Year Finalist 2020
- Northbridge Insurance: Leadership Essentials Program
References
References available upon request.
Timeline
Commercial Underwriting Manager
Northbridge Insurance
04.2020 - Current
Senior Commercial Underwriter
Economical Insurance
03.2018 - 03.2020
Intermediate Commercial Underwriter
Intact Insurance
12.2014 - 01.2018
Junior Commercial Underwriter
Aviva Canada
01.2013 - 12.2014
Canadian Risk Management (CRM) - Insurance And Risk Management
University of Toronto
Designation (CIP) - Insurance
Insurance Institute of Canada
Bachelor of Education -
York University
License - Insurance
Registered Insurance Brokers of Ontario
Bachelor of Arts - Health Education
York University
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