STEVEN DAY
Orillia,Ontario
Summary
Motivated Operations Manager possessing excellent customer and employee relationship and contract manager skills. Expertise in mentoring, coaching and developing high-performing teams to exceed client and company goals. Well versed in implementing systems to track team performance, revenue and reduce shrinkage.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Development Mgr.
DORVICT Home & Health Care
07.2023 - Current
- Maintained strong relationship with current clientele to increase business volume of booked hours
- Initiated marketing strategies to improve online presence and attract new business
- Researched and connected with community service organizations to open new opportunities.
Business Consultant
TORCEN Group
08.2021 - 08.2022
- Consulted with franchise owners to identify operational deficiencies and to implement S.M.A.R.T
- Action plans to address the root cause
- Provided franchisees with support, direction, and resources to aid them in making data-based decisions about their business
- Developed business cases through a consultative approach with franchisees and key stakeholders, identifying benefits and performance measure indicators.
Operations Manager
NORDIA Inc.
10.2013 - 08.2020
- Collaborated with training and human resource departments to develop and implement a coaching strategy which succeeded in exceeding client and company KPI performance expectations
- Established positive and effective processes and communication among staff and leadership improving and sustaining employee reliability at 92+%
- Directed management meetings to enhance collaboration and maintain a culture based on trust and group problem solving.
Sr. Operations Manager
TELETECH Inc.
11.2009 - 09.2013
- Collaborated with Sr
- Management and staff to develop and implement processes which lead to a reduction in employee churn by 33+%
- Provided leadership to 15+ Team Leads through coaching, feedback and performance management
- Formed and sustained strategic relationships with clients and employees
- Identified client business and operational needs and introduced services to provide solutions.
Education
Associate of Applied Science - Hotel, Resort & Restaurant Management
Georgian College of Applied Arts and Technology
Barrie, ON04.1984
Skills
- Multidisciplinary collaboration
- Multi-unit operations management
- Staff training and development
- Staff retention
- Team Building/Leadership
- Client relationships
- Consensus building techniques
- People centric management style
Certification
Train the Trainer, TeleTech, 2007
WHMIS
First Aid w/CPR
Timeline
Business Development Mgr.
DORVICT Home & Health Care
07.2023 - Current
Business Consultant
TORCEN Group
08.2021 - 08.2022
Operations Manager
NORDIA Inc.
10.2013 - 08.2020
Sr. Operations Manager
TELETECH Inc.
11.2009 - 09.2013
Associate of Applied Science - Hotel, Resort & Restaurant Management
Georgian College of Applied Arts and Technology
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