Summary
Overview
Work History
Education
Skills
Timeline
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Steven Cullis

Falmouth,Canada

Summary

• Wide-ranging infrastructure and business process experience including 7+ years of managing external vendor relationships and Managed Services providers
• Over 9 years experience in an in-house IT team
• Over 7 years experience overseeing outsourced IT functions
• Over 2 Years of experience in a managed services team

Overview

12
12
years of professional experience

Work History

Senior Service Desk Specialist

Ignite Technology
06.2022 - Current
  • Lead technical resource for 2 clients
  • Escalation point for junior members of the team

IT and Managed Services Coordinator

The Alberta New Home Warranty Program
02.2018 - 06.2022
  • Managed our Managed IT service providers when the internal help desk was outsourced
  • Responsible for full infrastructure (network and security) of our primary and satellite office, Datacenter (internal and external) and hybrid cloud based.
  • Responsible for all assets and software
  • Responsible for the procurement of computer equipment and software licences
  • Managed all IT vendors, partners and managed services providers
  • Managed server VM upgrade project with our hosting partner to reduce costs by almost half
  • Created DB to manage all IT contracts, licences and key points of contact

Service Desk and IS project Analyst

The Alberta New Home Warranty Program
04.2013 - 02.2018
  • Took over IT department financial responsibilities by becoming the first approver of IT invoices and managing the entire IT budget.
  • Responsible for the IT portion of the external Finance audit, which included gathering evidence, explaining access levels, and performing walkthroughs of the IT systems
  • Responsible for all user administration in the systems
  • Negotiated lease on new production printers that improved performance and reduced monthly cost
  • Migrated on-prem exchange to Microsoft O365

Education

Bachelor of Science - Computer Information Systems

DeVry Institute of Technology
Calgary, Alberta
01.2013

Skills

  • Proficient with Microsoft Office Suite
  • Proficient with Microsoft O365
  • Software installation
  • Remote support
  • Customer service
  • Business Process Development and Implementation
  • Support remote workforce and satellite offices
  • Proficient with Active Directory
  • Client-focused
  • Windows 7, 81, 10
  • Windows server 2008, 2012, 2016, 2019
  • IOS mobile devices

Timeline

Senior Service Desk Specialist

Ignite Technology
06.2022 - Current

IT and Managed Services Coordinator

The Alberta New Home Warranty Program
02.2018 - 06.2022

Service Desk and IS project Analyst

The Alberta New Home Warranty Program
04.2013 - 02.2018

Bachelor of Science - Computer Information Systems

DeVry Institute of Technology

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Steven Cullis