Steven Coelho
Cambridge,ON
Summary
Dynamic and results-driven Sales Professional with over 8 years of experience in retail sales, customer service, and team leadership. Complemented by a strong technical foundation in automotive systems, offering a unique ability to understand and relate to technically inclined customers. Proven track record of exceeding sales quotas, building customer trust, and driving business growth through strategic selling and personalized service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Manager
Glentel Inc.
07.2018 - 08.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Managed customer contracts, warranties, and complex transactions, ensuring seamless processes.
- Built and maintained strong relationships with major accounts, leading to repeat business and referrals.
- Consistently held a top monthly sales position within the store, achieving and exceeding quotas.
Technician Apprentice
Point Zero Performance
09.2024 - 11.2024
- Minimized errors during installations by meticulously following established guidelines for assembling, wiring, and calibrating equipment.
- Maintained a safe and clean work environment, adhering to industry safety standards and regulations.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Sales
OSL Retail Services
12.2015 - Current
- Achieved sales goals and service performance requirements.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Provided an elevated customer experience to generate a loyal clientèle.
- Investigated and resolved customer inquiries and complaints in a timely manner.
Education
Diploma - Automotive Engineering
Automotive Training Centre College
Cambridge, ON07-2024
High School Diploma -
Monsignor Doyle
185 Myers Rd, Cambridge, ON N1R 7H2Skills
- Sales Strategy & Execution
- Automotive Technical Knowledge
- Customer Relationship Building
- Team Leadership & Training
- Preventive Maintenance Expertise
- Negotiation & Closing Skills
- Product Knowledge: Automotive Parts and Services
- Exceptional Communication & Problem Solving
Certification
Ozone Depletion Prevention (ODP) Certified
Accomplishments
- Exceeded monthly sales quotas by 20%+ for three consecutive quarters.
- Recognized for "Outstanding Sales Leadership" at Glentel Inc. in 2021.
- Played a key role in training new hires, helping them quickly adapt to sales processes and achieve early success.
- Increased productivity 35% by implementing several process improvements.
Timeline
Technician Apprentice
Point Zero Performance
09.2024 - 11.2024
Sales Manager
Glentel Inc.
07.2018 - 08.2023
Sales
OSL Retail Services
12.2015 - Current
High School Diploma -
Monsignor Doyle
Diploma - Automotive Engineering
Automotive Training Centre College
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