Steven Clark
Dundas,ON
Summary
Energetic and highly organized software implementation specialist with several years solid experience in project management, training, finance, team development, and customer service with a specialized focus in the Real Estate Industry and Financial Services Industries
Highly motivated and strong self-starter with Expert level knowledge of Real Estate Industry standards and processes in addition to programs such as:
QuickBooks, Xero Accounting, Great Plains, AccPac/Sage,
Real estate industry software experience with programs such as brokerWOLF, eZmax Real Estate software, Constellation1 Commissions and Final Offer
Strong staff development and team leadership skills Focused training and presentation skills
Professional with strong background in training and development, adept at designing and implementing effective training programs. Known for fostering team collaboration, adapting to changing needs, and consistently achieving measurable results while focused on driving continuous improvement in organizational performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Agent Success Manager
Final Offer
04.2025 - Current
- Served as Implementation Special for Final Offer platform, managing client integration of multiple client onboarding in their entirety from point of sale to graduation from training program including scheduling, training and post-training product support
- Managing integration and provisioning with MLS IDX feeds, US and Canada-wide including management of sales and administrative CRM database
- Proposed technical feasibility solutions for new functionality and development of the products offered
- Collaborated with clients to implement customized training programs within the brokerage to streamline and enhance client accounting and operation systems
- Spearheaded updates to existing training materials to maintain relevance with industry best practices and evolving organizational needs.
- Promoted a culture of continuous improvement by conducting regular follow-ups with trainees post-training sessions.
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
- Collaborated with department managers to identify skill gaps and develop targeted training interventions.
- Conducted regular needs assessments to ensure alignment of training initiatives with organizational goals and objectives.
- Creation of internal and external knowledge base documents to assist in knowledge transfer to streamline internal processes and improve client retention
- Development of content and formatting to provide webinar offerings to clients
Implementation and Training Specialist
Constellation1
01.2020 - Current
- Served as subject matter expert for Constellation1 Commissions Real Estate software package as well as Paradym Reach Social and Marketing platforms
- Managed simultaneous client integration of multiple client onboardings in their entirety from point of sale to graduation from training program including scheduling, training and post-training product support
- Provided training and support to all levels of brokerage administration and real estate agents within Canada and the US
- Proposed technical feasibility solutions for new functionality and development of the products offered
- Collaborated with clients to implement customized training programs within the brokerage to streamline and enhance client accounting and operation systems
- Directed and implemented customized additional on-site training for business users to maximize productivity and improve on-going business processes
- Creation of internal and external knowledge base documents to assist in knowledge transfer to streamline internal processes and improve client retention
- Development of content and formatting to provide webinar offerings to clients
Implementation and Training Specialist
eZmax Solutions Inc.
01.2018 - 01.2020
- Served as subject matter expert for eZmax Real Estate software package including development of online and print documentation for training purposes
- Proposed technical feasibility solutions for new functionality and development of the products offered
- Managed client integration in its entirety from point of sale to graduation from training program including scheduling, training and post-training product support
- Liaised with third party providers such as real estate boards and financial institutions to integrate seamlessly with client’s database
- Collaborated with clients to implement customized training programs to streamline and enhance client accounting and operation systems
- Provided all training to administration and real estate agents Canada-wide utilizing online (25%) and face to face (75%) training styles
- Directed and implemented customized additional on-site training for business users to maximize productivity and improve on-going business processes
Implementation Specialist
Lone Wolf Technologies
01.2016 - 01.2018
- Served as subject matter expert for brokerWOLF team as HOWL ambassador as first point of contact for advanced usability topics
- Proposed technical feasibility solutions for new functionality and development of the products offered
- Collaborated with clients to implement customized training programs to streamline and enhance client accounting and operation systems
- Designed customized documentation for brokerWOLF program and provided first-level troubleshooting of processes
- Directed and implemented onsite training for business users to maximize productivity
Education
Costume Technique and Design
Sheridan College
01.1988
Skills
- Implementation and Training
- Subject Matter Expert on multiple platforms
- Client Integration
- Scheduling
- Training both in-person, online and paper based
- Post-Training Support
- Technical Feasibility Solutions
- Customized Training Programs
- Client Accounting
- Business Processes Improvement
- Knowledge Base Creation and Knowledge Transfer
- Client Retention
- Webinar Development
Certification
- On-going study towards Project Management Professional certification
- St. John’s Ambulance – CPR & First Aid
- Accounting Level 1
- MS Office Skills Enhancement
- Ongoing Project Management Professional Development
- Effective Business Writing
- Effective Business Speaking
- SmartServe Certification
- Personal Development Training
<Enter your own>
Title: Software Implementation Specialist
Timeline
Agent Success Manager
Final Offer
04.2025 - Current
Implementation and Training Specialist
Constellation1
01.2020 - Current
Implementation and Training Specialist
eZmax Solutions Inc.
01.2018 - 01.2020
Implementation Specialist
Lone Wolf Technologies
01.2016 - 01.2018
Costume Technique and Design
Sheridan College
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