STEVEN CHRISTOPHER
Vaughan,Canada
Summary
Detail-oriented professional with experience in administrative support and retail. Proven ability to deliver exceptional customer service, manage inquiries, and maintain organized records. Skilled in phone and email communication, with a strong focus on accuracy and efficiency in account management tasks.
Overview
8
8
years of professional experience
Work History
Customer Service Agent
Virtual Gaming Worlds
10.2024 - 07.2025
- Delivered high-quality customer support for a global interactive entertainment company, consistently maintaining high satisfaction scores
- Resolved an average of 8 Salesforce support tickets per hour, exceeding company performance expectations
- Investigated and troubleshot complex issues to identify root causes and deliver effective resolutions
- Followed established communication guidelines and escalated cases when necessary to ensure timely outcomes
Ramp Agent
Menzies Aviation
12.2022 - 01.2024
- Managed freight, U.S. and international mail, and express parcels for outgoing commercial flights
- Verified aircraft equipment connections and ensured operational safety compliance
- Coordinated cargo preparation, tagging, and documentation under tight timelines
- Assisted with account-level tracking and reporting of package movements
HR and Finance Administrative Assistant (Contract)
Vaughan Community Health Centre
05.2021 - 08.2022
- Scheduled meetings, maintained staff calendars, and handled internal communications
- Reconciled financial accounts and maintained organized records for audits
- Supported both HR and finance teams with confidential document handling
Sales Associate
Nike
06.2017 - 07.2020
- Delivered exceptional customer service in a high-volume retail setting
- Handled point-of-sale transactions accurately and balanced cash drawers
- Trained and onboarded new hires on procedures and product knowledge
- Updated inventory using digital systems to ensure real-time accuracy
Administrative Assistant (Contract)
Toromont Cat
05.2018 - 04.2019
- Managed high-volume email and phone correspondence to ensure prompt responses
- Maintained internal databases and entered critical business data with precision
- Built strong client relationships through follow-ups and professional interactions
- Provided general office support including filing, meeting prep, and calendar updates
Education
BBA - Business Administration
University of Guelph Humber
Etobicoke, Ontario05-2026
Skills
- Complaint handling
- Organization
- Insurance terminology
- Multitasking Abilities
- Excellent communication
- Proficient computer skills
Timeline
Customer Service Agent
Virtual Gaming Worlds
10.2024 - 07.2025
Ramp Agent
Menzies Aviation
12.2022 - 01.2024
HR and Finance Administrative Assistant (Contract)
Vaughan Community Health Centre
05.2021 - 08.2022
Administrative Assistant (Contract)
Toromont Cat
05.2018 - 04.2019
Sales Associate
Nike
06.2017 - 07.2020
BBA - Business Administration
University of Guelph Humber
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