Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Steven Chen

San Leandro

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

12
12
years of professional experience

Work History

Autonomous Specialist

Transdev
01.2025 - Current
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Followed all company policies and procedures to deliver quality work.
  • Follow established diagnostic guides to troubleshoot driver support modules & monitor multiple software systems;
  • Provide concise, clear, and accurate verbal and written feedback regarding the vehicle’s operations for engineer team to review
  • Cross-functional verbal and written communication and issue escalation with various departments

Fulfillment Center Associate

Amazon
06.2024 - Current
  • Receive and process warehouse stock products (pick, unload, label, store).
  • Perform inventory controls and keep quality standards high for audits.
  • Keep a clean and safe working environment and optimize space utilization.
  • Effective communication between supervisor and coworker and report any discrepancies.

Cashier/Receptionist

76 Gas station
09.2013 - Current
  • Daily task consist of cash handling of patrons for gas, food, drinks, and full-service automotive shop operation.
  • Service advisor and front desk receptionist for auto shop.
  • Also cleaning, stocking, and maintaining clean and welcoming storefront.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

Delivery driver

GoMethodology
09.2016 - 09.2022
  • Completed rush deliveries on tight timetables to satisfy customer needs & managed approximately 40 to 60 deliveries each shift.
  • Complied with local traffic regulations as well as company policies and procedures regarding safe vehicle operations.
  • Answered common customer questions, accepted payments, and completed paperwork at delivery and pickup locations.
  • Documented mileage, deliveries, pickups, customer issues and damages.

Lot Technician/Delivery Trade Driver

One Toyota of Oakland
12.2018 - 03.2020
  • Assisted sales manager with vehicle demonstrations, contributing to increased sales and customer satisfaction.
  • Transported cars between dealership locations, auctions, or other sites as required, supporting business operations effectively.
  • Managed inventory documentation, keeping accurate records of vehicle movements and transfers within the dealership network.
  • Developed strong rapport with clients and coworkers alike, fostering an atmosphere of teamwork and collaboration within the dealership environment.

Food Clerk/Cashier

Safeway
03.2015 - 06.2016
  • Processed transactions accurately, demonstrating excellent attention to detail and cash handling skills.
  • Stocked shelves and rotated inventory regularly for optimal product freshness and quality.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.
  • Resolved customer inquiries or concerns promptly, maintaining professionalism and fostering positive relationships.

Education

Bachelor of Science - Business Administration: Concentration in Accounting

California State University - East Bay
06-2023

Associate of Arts - Business Administration & Management

College of Alameda
San Leandro, CA
06-2017

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Emergency response
  • Problem-solving
  • Time management
  • Multitasking
  • Attention to detail
  • Organizational skills
  • Task prioritization
  • Troubleshooting techniques
  • Equipment calibration
  • Teamwork and collaboration
  • Excellent communication
  • Extremely quick learner

Languages

Chinese (Cantonese)
Native or Bilingual

Timeline

Autonomous Specialist

Transdev
01.2025 - Current

Fulfillment Center Associate

Amazon
06.2024 - Current

Lot Technician/Delivery Trade Driver

One Toyota of Oakland
12.2018 - 03.2020

Delivery driver

GoMethodology
09.2016 - 09.2022

Food Clerk/Cashier

Safeway
03.2015 - 06.2016

Cashier/Receptionist

76 Gas station
09.2013 - Current

Bachelor of Science - Business Administration: Concentration in Accounting

California State University - East Bay

Associate of Arts - Business Administration & Management

College of Alameda

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Steven Chen