Steven Burgess

• Forecasted trends and recommended improvements based on financial risk analyses.
• Boosted sales and customer loyalty through incentive programs.
• Assessed employee performance and developed improvement plans.
• Resolved various issues impacting sales management and business operations.
• Implemented service improvements to enhance sales cycle.
• Gathered and reviewed customer feedback to improve operations.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
• Launched new training program to boost employee skills and staff retention rate.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
• Engaged employees in business processes with positive motivational techniques.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
• Responsible for all day to day operations for the entire province of Nova Scotia. Cranes, Trucking, Maintenance, All personal
• Lead for the transport SPMT for all JDI throughout Atlantic Canada 48 axle lines and 4 PPU

Superintendent of the crane division at Albian Sands CNRL tar sands mine. 25 cranes ranging from 8-500 ton. The site consisted of 3 open pit mines and 2 full production plants requiring a minimum of two shutdowns per year with upwards of 75 cranes and 160 operators, 8 supervisors, Safety and admin.

• Directed projects according to schedule and quality demands.
• Trained workers in proper methods, equipment operation and safety procedures.
• Administered budget, tracked expenses and documented changes.
• Oversaw daily operations at site, keeping team production moving at optimal pace.
• Inspected sights to evaluate safety, operations and crew performance against objectives.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

• Supported field crews to maximize quality and work efficiency
• Ensured projects were completed according to approved time, quality and cost estimates
• Communicated daily with vendors to keep project fully operational
• Delegated assignments based on site plans, project needs and knowledge of individual team members
• Set and revised production schedules to meet changing demands
• Interviewed, hired and trained new workers
• Oversaw employee attendance record, handled payroll and ordered new materials for sites
• Supervised all cranes and operators on site at Albian Sands
• All planning and dispatch responsibilities
• Meet with plant operators daily to make sure all crane needs are fulfilled

Supervising cranes from 15 tons up too and including 1250 ton on various projects throughout the USA golf coast. Operational leadership/management training received

Supervise cranes, heavy lifts and rigging in Edmonton, Texas, Louisiana and Mississippi, Supervise multiple cranes on turnarounds ranging from 80 ton RT's to 600 ton all terrains, currently supervising in Texas and Louisiana dispatched from Edmonton office.

Operate LTM 1750-9.1, LTM 1500-8.1,LTM 1400-7.1, LTM 1350-6.1 all with super lifts and luffing jibs, LR 1300 with luffing jib. Filled in as supervision when needed.

Operate and maintain Liebherr AT hyd LTM 1100-5.1, LTM 1130-5.1, LTM 1160-5.1, LTM 1220-5.1 with 5 axle boom dollys and LR 1200 and LR 1300 crawler cranes with super lift in rental market and on projects.