Steven Brizuela
La Habra
Summary
Detail-oriented Account Manager with many years of comprehensive experience managing employer-client relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Account Manager
Mega Western Sales
Santa Fe Springs
07.2024 - 05.2025
- Forward correspondence to appropriate teams
- Process, email, and file invoices
- Make outbound calls/emails for Will Call pickups
- Answer high volume of calls and emails for my assigned accounts
- Process orders, RMAs, and claims
- Drop Ship Purchase Orders
- Quote material needed for jobs/projects
- Provide inventory, backorder eta, and shipping information
- Maintain constant communication with manufacturers and outside sales reps to ensure customer satisfaction
- Work effectively as a team to meet company goals
- Stay up to date on the latest developments with the accounts I manage to avoid any issues, mistakes, or delays
Account Manager
Lion Flooring
Santa Fe Springs
10.2022 - 03.2024
- Check info email every morning for new orders placed by retailer accounts
- Process orders according to urgency and time order was placed
- Answer phone calls and emails throughout the day to provide info regarding anything company related
- Help will call customers with pickups, payments, and inquiries
- Process payments via Cash, Check, ACH, Credit Card, Wire Transfer, etc.
- Coordinate shipments with dispatch for deliveries that have been scheduled for the week( I was in charge of San Diego, Inland Empire, Vegas, Arizona)
- Provide assistance to sales reps that have been assigned to my areas
- Scan point of delivery paperwork and file for records
- Upload proof of payment paperwork and file for records
Customer Service lead
Nutrition Corp
Anaheim
12.2018 - 07.2022
- Reviewed emails, phone calls, and chats sent to customers for quality assurance
- Answer phone calls, chats, and emails throughout the day to provide info regarding anything company related
- Process orders on freshnlean.com and Magento software
- Weekly meetings about the performance of the CSR agents on my team and provide feedback on areas of improvement
- Handled escalated calls for any CSR that needed supervisor assistance
- Responsible for answering a high volume of phone calls, emails, and chats
- Provided refunds and store credit, for customers that encountered issues with any order related issue
- Provided tracking information for customer shipments
- Made sure my team was always on task and updated with the most current work related news
- Promoted a fun and safe work environment for my team
Customer Service/ Agent Support Desk
Newegg.com
Whittier
05.2015 - 11.2018
- Responsible for answering a high volume of calls.
- Place orders on Newegg Central and Newegg.com
- Approve specific request for CSR agents on my team
- Handle escalated calls for any CSR that needed supervisor assistance
- Assign projects for my team, analyze their work, and give feedback on areas of improvement
- Hold daily meetings 10 min before the night shift to keep my team updated on any work related info
- Create RMA and Claim tickets
- Price match assistance
- Issue refunds and process payments via Newegg Payment Portal
Warehouse / inventory associate
Vegan Traders
Culver City
10.2012 - 03.2015
- Pulled orders
- Prepare orders for delivery
- Vendor assistance
- Work with vendors in person, over the phone, and through email
- Maintenance of fridge and freezer for long hours
- Record keeping of invoices
- Update inventory
- Load & unload pallets
Education
High school or equivalent - computer science
Rio Hondo College
09.2012
Skills
- Customer service
- Customer Support
- Account Management
- Help Desk
- Technical Support
- Sales
- Communication skills
- Microsoft Office
- Computer skills
- Supply chain
- Organizational skills
- Time management
- Manufacturing
- Typing
- Inside sales
Certification
- Pallet Jack Certification
- Forklift Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Account Manager
Mega Western Sales
07.2024 - 05.2025
Account Manager
Lion Flooring
10.2022 - 03.2024
Customer Service lead
Nutrition Corp
12.2018 - 07.2022
Customer Service/ Agent Support Desk
Newegg.com
05.2015 - 11.2018
Warehouse / inventory associate
Vegan Traders
10.2012 - 03.2015
High school or equivalent - computer science
Rio Hondo College
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