Steven Briggs

- Streamlined internal communication processes to facilitate smoother workflows and improve overall team coordination.

- Created a comprehensive training program for new hires to ensure they were equipped with the necessary skills and knowledge needed to excel in their roles as unit supervisors.

- Recognized as an effective leader who consistently meets or exceeds departmental goals and objectives through strategic planning and execution.

- Work one-on-one with customers to help them better understand how their new Volvo Units can be utilized to its full potential.

- Installed new equipment and explained operation and routine maintenance protocols to customers.

- Inspected equipment to diagnose operational issues.

- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.

- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.

- Participated in ongoing training programs to stay current with industry trends and advancements in technology.

- Collaborated with senior technicians on complex repairs, gaining valuable hands-on experience.

- Diagnosed and resolved technical issues for a wide range of equipment, ensuring optimal performance.

- Act as the main point of contact for large fleet customers, delivering expert advice and support for heavy-duty truck maintenance and repair services.
- Work closely with technicians to diagnose vehicle issues and create effective service solutions to minimize fleet downtime.
- Oversee service appointments, ensuring timely scheduling and efficient service to enhance customer satisfaction.
- Keep detailed records of service interactions, repairs, and customer feedback to improve service quality and operational efficiency.
- Stay updated on industry trends and product knowledge to provide accurate recommendations to customers.
- Develop and maintain strong relationships with fleet managers, ensuring their service needs are consistently met.

- Achieved successful installations within deadlines by effectively prioritizing tasks based on project timelines.

- Demonstrated commitment to quality craftsmanship in every aspect of the job, resulting in long-lasting, reliable systems for clients.

- Assisted architects and engineers in designing effective fire suppression systems tailored to specific building needs.

- Collaborated with project managers to develop efficient installation schedules, resulting in timely completion of projects.

- Provide exceptional customer support for major body shops, automotive service centers, and dealerships, specializing in aftermarket and OEM auto body and automotive parts.
- Assist clients with product inquiries, order processing, and troubleshooting to ensure timely and accurate fulfillment of their needs.
- Foster strong relationships with customers by addressing concerns and delivering tailored solutions, contributing to high levels of customer satisfaction.
- Collaborate with team members to streamline processes and improve service delivery, enhancing overall operational efficiency.
- Stay updated on industry trends and product knowledge to effectively communicate benefits and features to clients.