Steven Bowden
Bakersfield
Summary
Dynamic professional with over 15 years of customer service experience, including a role at Hard Rock Casino, where I enhanced safety protocols and fostered a welcoming environment. Skilled in anti-terrorism and adept at resolving conflicts, I consistently exceeded customer expectations, driving loyalty and satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Security Officer
Hard Rock Casino
10.2025 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Assisted in conducting regular patrols to deter unauthorized access.
- Responded promptly to alarms and emergencies, coordinating with local authorities.
- Documented incidents and prepared reports for management review.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Service Advisor
San Joaquin Collision
02.2012 - 03.2025
- Assisted customers with inquiries and service recommendations to enhance satisfaction.
- Coordinated service appointments and ensured timely follow-ups for customer convenience.
- Maintained accurate records of customer interactions and service history in CRM system.
- Collaborated with technicians to clarify service needs and improve workflow efficiency.
- Provided product knowledge and guidance to customers, fostering informed purchasing decisions.
- Resolved customer complaints effectively, promoting positive brand reputation and loyalty.
- Supported team initiatives by participating in training sessions to enhance operational skills.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Sales Associate
Best Buy
06.2011 - 02.2012
- Engaged customers through active listening and tailored product recommendations.
- Executed daily sales transactions accurately and efficiently using point-of-sale systems.
- Developed product knowledge to educate customers on features and benefits effectively.
- Trained new associates on best practices for customer service and sales techniques.
- Collaborated with team members to achieve sales goals and improve store performance.
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction and loyalty.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Interior Communications Electrician
United States Navy, USN
06.2007 - 07.2011
- Diagnosed and repaired electrical issues, enhancing overall system reliability.
- Collaborated with project teams to implement efficient wiring layouts in commercial spaces.
- Installed and maintained interior electrical systems to ensure optimal functionality and safety.
- Worked alongside Military & local law enforcement to ensure safety of military installations
Education
Liberty High School
Bakersfield, CA06.2006
Skills
15 years Customer Service experience
Customer Service Training
Military Leadership Training
Anti-Terrorism Training
Hand to Hand Combat Training
Certification
OSHA 10 Hour
OSHA 30 Hour
CPR Certified
Timeline
Security Officer
Hard Rock Casino
10.2025 - Current
Service Advisor
San Joaquin Collision
02.2012 - 03.2025
Sales Associate
Best Buy
06.2011 - 02.2012
Interior Communications Electrician
United States Navy, USN
06.2007 - 07.2011
Liberty High School