Steven Borthwick
Summary
Experienced Food & Beverage Manager in hospitality management, guest services, and staff development. Proven track record in achieving organizational goals, managing inventory, and ensuring policy compliance. Adept at fostering a collaborative team environment and delivering exceptional guest experiences. Seeking to leverage my skills to support the overall goals and culture of your company.
Overview
20
20
years of professional experience
4
4
Certification
Work History
Food & Beverage Manager
Poppy's French Bistro / THG
05.2022 - 09.2024
- Collaborate with ownership team to achieve organizational goals and complete administrative tasks associated with hospitality and F&B programs.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
- Developed unique events and special promotions to drive sales.
- Managed staff schedules and maintained adequate coverage for all shifts.
Assistant Food & Beverage Manager
Magnones Italian Kitchen / THG
10.2021 - 05.2022
- Assisted in managing daily operations and ensuring high levels of customer satisfaction.
- Managed employee scheduling, ensuring adequate coverage during peak hours while minimizing labor costs where possible.
- Assisted in the recruitment, selection, and onboarding of new team members, ensuring a seamless integration into the existing workforce.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
Food & Beverage Service Manager
Lake Joseph Club / Clublink
06.2021 - 10.2021
- Oversaw service operations and maintained high standards of quality and efficiency.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Resolved customer complaints in professional and timely manner.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Assistant Food & Beverage Director
Bigwin Island Golf Course
05.2020 - 10.2020
- Managed multi-department teams effectively, facilitating clear communication between kitchen staff, servers, bartenders, and support personnel.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw catering services for special events, coordinating logistics and staffing needs to ensure seamless execution of functions.
- Continuously assessed operational procedures; identified areas for improvement and implemented necessary changes accordingly.
Food & Beverage Outlets Manager
Delta Hotels by Marriott
03.2019 - 03.2020
- Maintained high levels of customer satisfaction by managing and training team of over 25 staff members, ensuring exceptional service.
- Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
- Enhanced dining experience with implementation of new menu, reflecting current culinary trends and customer preferences.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Fostered culture of excellence among staff, providing ongoing training and development opportunities that led to several internal promotions.
Bar Manager
Mike Wiegele Helicopter Ski Resort
11.2018 - 03.2019
- Managed bar operations, including inventory control and staff scheduling.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Improved customer service rankings by resolving issues quickly and accurately.
Food and Beverage Manager
Hotel 540
10.2017 - 11.2018
- Oversaw daily operations, ensuring compliance with health and safety regulations, and maintaining clean and welcoming environment.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Food and Beverage Manager
Deer Lodge / CRMR
10.2015 - 10.2017
- Maintained high levels of customer satisfaction by managing and training team of over 30 staff members, ensuring exceptional service.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Fostered culture of excellence among staff, providing ongoing training and development opportunities that led to several internal promotions.
- Resolved guest issues promptly and professionally, turning negative experiences into positive ones whenever possible.
Skills
- Adaptability and Flexibility
- Collaboration and Teamwork
- Operational Efficiency
- Multitasking
- Staff Training
- Leadership abilities
- Calm and Pleasant Demeanor
- Recruitment and hiring
Certification
- Serve It Right
- Smart Serve
- Proserve
- WHIMIS
- Sommelier Guild – Wine Identification Course 1
- Ontario Food Handlers Certificate
References
- Andrew Shaw, Food & Beverage Director, Bigwin Island, 647 345 7135
- Carla Donnely, Food & Beverage Director, Delta Hotels Marriott – Kamloops, 250 819 0688
- Ryan Crawford, Food & Beverage Manager, Bonterra, 403 616 9454
Timeline
Food & Beverage Manager
Poppy's French Bistro / THG
05.2022 - 09.2024
Assistant Food & Beverage Manager
Magnones Italian Kitchen / THG
10.2021 - 05.2022
Food & Beverage Service Manager
Lake Joseph Club / Clublink
06.2021 - 10.2021
Assistant Food & Beverage Director
Bigwin Island Golf Course
05.2020 - 10.2020
Food & Beverage Outlets Manager
Delta Hotels by Marriott
03.2019 - 03.2020
Bar Manager
Mike Wiegele Helicopter Ski Resort
11.2018 - 03.2019
Food and Beverage Manager
Hotel 540
10.2017 - 11.2018
Food and Beverage Manager
Deer Lodge / CRMR
10.2015 - 10.2017
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