Steven Bettencourt

• Delivered packages efficiently to designated locations within scheduled timeframes.
• Loaded and unloaded parcels safely to maintain delivery accuracy.
• Maintained light vehicle repairs so the vehicle can be safely on the road.

• Delivered packages efficiently across designated routes daily.
• Maintained vehicle cleanliness and performed routine maintenance checks.
• Communicated effectively with customers to ensure satisfaction and address concerns.

• Recommended additional, useful services to customers, which helped to increase overall sales based on inspections.
• Explained amount for expected services and provided detailed answers to customer questions.
• Set appointments for customers, making sure it is the best say and time for them to come in.
• Handled cash transaction when Finalizing repair orders.

• Recommended services to help get the customers Rvs back on the road.
• Sold schedualed maintenance services.
• Sold additional recommended services based on inspections and also customer concerns.
• Handled cash transactions when closing out repair orders
• Handled locating parts for repairs on vehicles

• Greeted customers at the drive
• Selling additional maintenance packages for customers time and convenience
• Checked for any open recalls.
• Looked to see if parts were under warranty based on inspection of failed parts.
• Made sure all my training was up to date

Started off as a technician for the first 6 years. Then moved my way up to service advisor. handled cash transactions. upselling and explaining to customer what is needed to get their vehicle back on the road safely and how much the total was going to be. Handled locating and ordering parts for vehicles.