Steven Ban
Signal Hill
Summary
Reliable Courier known for high productivity and efficiency in task completion. Specialize in time management, route optimization, and customer service, ensuring timely deliveries and positive interactions. Excel in communication, adaptability, and problem-solving to navigate challenges and maintain client satisfaction.
Overview
10
10
years of professional experience
Work History
Courier
Antech Diagnostics - Veterinary Laboratory
Fountain Valley
07.2016 - Current
- Performed regular maintenance checks on vehicles including oil changes and tire rotations.
- Assisted in the sorting and organizing of packages for efficient delivery routes.
- Provided excellent customer service by answering questions about delivery status.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Offered excellent customer service, resolving issues and answering queries at the point of delivery.
- Inspected and verified packages at pickup and delivery points to ensure correct contents and undamaged items.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Participated in training sessions to improve delivery methods, safety practices, and customer service skills.
Oil Change Technician
Goodyear Tire
Long Beach
11.2015 - 11.2016
- Updated job knowledge by participating in educational opportunities such as seminars or workshops.
- Followed safety protocols including proper handling of hazardous materials in accordance with company regulations.
- Performed oil changes on vehicles according to manufacturer specifications and customer requirements.
- Demonstrated excellent problem solving skills while troubleshooting difficult mechanical issues.
- Confirmed customer satisfaction by providing a walk around inspection prior to releasing the vehicle.
- Answered questions regarding vehicle maintenance and recommended necessary repair work to keep vehicles operating properly.
- Diagnosed and repaired basic automotive issues for brakes, alignments, suspensions, cooling and electrical systems.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
Education
GED -
Jordan High School
Long Beach, CA06-2003
Skills
- Vehicle maintenance
- Route optimization
- Package sorting
- Safety compliance
- Customer service
- Delivery tracking
- Problem solving
- Time management
- Technical troubleshooting
- Clean driving record
Timeline
Courier
Antech Diagnostics - Veterinary Laboratory
07.2016 - Current
Oil Change Technician
Goodyear Tire
11.2015 - 11.2016
GED -
Jordan High School
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