Steven A. K. Huynh
Mississauga,Canada
Summary
Results-driven retail and operations leader with 13+ years of progressive experience in luxury, food service, and hospitality management. Recognized for building high-performing teams, delivering elevated client experiences, and driving profitability through innovative leadership and operational excellence. Skilled at improving customer retention, reducing turnover, and aligning daily operations with brand standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Coffeehouse Leader (Store Manager)
Starbucks Coffee Company
09.2023 - Current
- LPS: Led a team of 20+ in a high-volume store; addressed rising turnover by implementing coaching and recognition programs, resulting in a 20% improvement in retention.
- STAR: Situation: declining client satisfaction (88%). Task: improve service standards. Action: Introduced staff retraining and community-driven service initiatives. Result: Boosted satisfaction scores to 97% within six months.
- CAR: Streamlined scheduling and inventory management processes, cutting operational costs by 6% while maintaining service levels.
- WHO: What: Directed daily operations. How: Optimized workflows, coached team, ensured compliance. Outcome: Consistently achieved >100% of RMIP quarterly goals.
- Supported district and regional rollouts, promotions, and leadership initiatives, strengthening brand consistency across multiple stores.
Assistant Store Manager
Starbucks Coffee Company
08.2022 - 09.2023
- STAR: Situation: multi-location operations lacked consistency. Task: align processes and improve performance. Action: Standardized training, delegated operational responsibilities, and created accountability frameworks. Result: Improved efficiency and profitability across all stores.
- CAR: Recruited and developed strong leadership pipelines, reducing turnover and raising overall team performance ratings by 15%.
- WHO: What: Managed budgets and staffing. How: Balanced resource allocation, aligned strategy with business goals. Outcome: Delivered sustainable growth and increased profit margins.
- Resolved cross-location conflicts by fostering collaboration, improving team morale and productivity.
Shift Manager
Starbucks Coffee Company
07.2015 - 11.2019
- Directed shift operations including scheduling, cash handling, and compliance, ensuring smooth execution of daily business.
- WHO: What: Trained and mentored new hires. How: Delivered structured onboarding and coaching. Outcome: Improved performance and retention.
- Maintained operational excellence during peak hours, achieving consistent results across sales growth, partner engagement, and customer satisfaction.
Retail Shift Supervisor
Yeh! Yogurt & Café
01.2015 - 09.2015
- Oversaw staffing, cash control, and inventory management, ensuring operational efficiency.
- STAR: Enhanced customer service quality by introducing service checklists and staff feedback loops, resulting in higher satisfaction scores and repeat business.
Shift Supervisor
Starbucks Coffee Company
09.2013 - 05.2014
- Directed shift operations including scheduling, cash handling, and compliance, ensuring smooth execution of daily business.
- WHO: What: Trained and mentored new hires. How: Delivered structured onboarding and coaching. Outcome: Improved performance and retention.
- Maintained operational excellence during peak hours, achieving consistent results across sales growth, partner engagement, and customer satisfaction.
Assistant Manager, Bartender, Barback
&Company Resto Bar
08.2012 - 12.2013
- Transitioned operations smoothly from fine dining to nightlife, managing staff scheduling, inventory, and guest relations.
- CAR: Challenge: frequent guest complaints during late-night service. Action: Improved staff training and guest interaction standards. Result: Increased repeat guest visits and loyalty.
Education
Advanced Diploma - Business Administration
George Brown College
Toronto, ON01.2020
Diploma - Business Management
Humber Institute of Technology & Advanced Learning
Toronto, ON01.2013
Skills
- Luxury Retail & Clienteling Sales Growth & Retention Customer Experience Excellence
- Leadership & Talent Development Coaching, Training & Performance Management
- Multi-Unit Operations Inventory, Scheduling & Budget Oversight Compliance & Standards
- Business Acumen Project Management Strategic Planning Process Optimization
- Technical: MS Office (Excel, Word, PowerPoint, Outlook), POS Systems, Homebase, Data Entry
- Relationship building
- Conflict resolution
- Strategic planning
- Motivating teams
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Certification
- WHISM Certificate
- Food Handler Certificate
- JHSC Certificate
- First Aids Certificate
Timeline
Coffeehouse Leader (Store Manager)
Starbucks Coffee Company
09.2023 - Current
Assistant Store Manager
Starbucks Coffee Company
08.2022 - 09.2023
Shift Manager
Starbucks Coffee Company
07.2015 - 11.2019
Retail Shift Supervisor
Yeh! Yogurt & Café
01.2015 - 09.2015
Shift Supervisor
Starbucks Coffee Company
09.2013 - 05.2014
Assistant Manager, Bartender, Barback
&Company Resto Bar
08.2012 - 12.2013
Diploma - Business Management
Humber Institute of Technology & Advanced Learning
Advanced Diploma - Business Administration
George Brown College
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