Steven A. Johnson
Twentynine Palms
Summary
Energetic Kitchen Manager enthusiastic about working with high-performance teams. Personable, responsible and hardworking professional. Dedicated to innovative dishes, effective budgeting and top-of-the-line customer service. A driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Cook
Tortoise Rock Casino
12.2024 - Current
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Monitored cooks and dishwasher performance and suggested improvements to streamline processes and increase team efficiency.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Coordinated line cook break schedules to avoid delays during busy periods and maintain adequate coverage.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
ISSA Certified Personal Trainer
Self-employeed
11.2021 - Current
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Designed specific workout systems for individual clients based on performance ability.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Developed customized fitness plans for wide range of clients to expand services.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
Gym Attendant
29 FIT
11.2021 - 10.2024
- Enforced rules and held customers accountable for not following gym regulations.
- Serviced complex equipment quickly to minimize wait times for specific machines.
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
Lead Solar Panel Installer
Contracted
06.2019 - 08.2021
- Used drawings, schematics, and instructions to properly install PV systems in accordance with codes and standards.
- Checked electrical installation for proper wiring, polarity, grounding, and integrity of terminations.
- Troubleshot electrical issues related to solar panel installation and implemented swift resolutions.
- Assembled, wired and connected solar panels to existing components and systems.
- Installed solar panels on multiple residential and commercial properties to meet customer requirements.
- Established strong relationships with property owners to boost referrals and customer satisfaction.
- Configured PV systems based on site conditions and customers needs and expectations.
- Determined connection interfaces for additional subpanels or for connecting PV systems with utility services or other power generation sources.
- Conducted site visits, assessing solar panel placement and accurately measuring installation areas.
- Verified completion of inspections prior to installation processes to reduce delays.
Bar and Restaurant Manager
Horny Toad Pub and Grub
03.2017 - 06.2020
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reconciled cash and credit card transactions to maintain accurate records.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Maximized quality assurance by completing frequent line checks.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Coordinated with catering staff to deliver food services for special events and functions.
- Purchased food and cultivated strong vendor relationships.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Developed unique events and special promotions to drive sales.
Education
High School Diploma -
Black Rock High School
Yucca Valley, CA01-2013
Skills
- Communication
- Problem solving
- Critical thinking
- Leadership
- Attention to detail
- Adaptability
- Conflict resolution
- Flexibility
- Project management
- Marketing
- Customer service
- Interpersonal skills
Accomplishments
- 2023 Best of the Best Personal Trainer
Awards
- 2024's Best Personal Trainer in the Hi-Desert, 2024, 2024 Best of the Best Award
- ISSA Certified Personal Trainer Certification
- ISSA Certified Nutritionist Certification
- ISSA Kickboxing Instructor Certification
Certification
- ISSA Certified Personal Trainer Certificate
- ServSafe Food Handlers Certificate
- ServSafe Alcohol and Beverage Certificate
Timeline
Lead Cook
Tortoise Rock Casino
12.2024 - Current
ISSA Certified Personal Trainer
Self-employeed
11.2021 - Current
Gym Attendant
29 FIT
11.2021 - 10.2024
Lead Solar Panel Installer
Contracted
06.2019 - 08.2021
Bar and Restaurant Manager
Horny Toad Pub and Grub
03.2017 - 06.2020
High School Diploma -
Black Rock High School
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