Steven Afonso

• Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
• Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
• Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
• Picked up outgoing mail from letter boxes and in person from customers.
• Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
• Planned and cased mail in sequence of delivery for designated route.
• Enhanced the public''s trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
• Ensured timely delivery of packages and parcels by adhering to established routes and schedules.

As Manager for La Grande Roue De Montreal, I was responsible for the security and
proper operation of the Wheel on a daily basis. I managed onsite staff training, in both daily operations and emergency protocols , collaborated with with SIM to create all emergency evacuation procedures, and spearheaded all communications with the municipal and provincial governments. I was an integral part of our international management team.
I created a highly specialized contact list for parts and third-party contracts and was part of the team that negotiated terms with all outside contractors (landscapers,
window washers, etc..). I led the team that developed an industry -specialized application to assist operators in managing a giant observational wheel.

Overseeing daily operations, ensuring timelines are met while achieving high accuracy and productivity. Resolving employee issues in a timely manner. Providing employee training, development, and support to ensure operational success. Directing of all activities hands-on to meet customer and corporate requirements. Maximizing productivity by effectively allocating available resources to successfully process the daily work volume successfully. Managing inventory control. Reviewing daily productivity reports and taking action where required.Ensuring all inbound and outbound trailers are manifested. Prioritizing the unloading and loading activities to ensure all freight is addressed to meet scheduled departure times.Effectively directing and supervising the dock personnel (full-time, part-time , and agency) to achieve the shift objectives. Hiring and training dock workers, and to evaluating their performance , and administering disciplinary action, as necessary. Planning the manpower resources needed for the shift, and contacting the on-call employees and agencies to ensure proper staffing. Ensuring trailers are loaded to maximum capacity following proper loading guidelines, and to assisting when possible.Informing appropriate parties when freight will be late, or if there is an issue with the freight.

Fostered a culture of continuous improvement among dock staff promoting best practices in workflow efficiency proactively.