Steven Adams
Fredericton,Canada
Summary
Results-oriented Automotive Sales Manager with expertise in driving revenue growth through strategic inventory management and customer relationship development. Experienced in training sales teams and optimizing dealership operations to enhance profitability and customer satisfaction. Proven ability to implement marketing initiatives and foster strong customer connections, contributing to increased sales and team performance.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Used Car Salesmanager
Riverview Honda
Fredericton, New Brunswick
01.2026 - Current
- Sold pre-owned cars and trucks to meet aggressive monthly sales goals.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Mentored and trained sales staff on sales techniques and overcoming objections to achieve quotas.
- Managed daily operations of used car sales department.
- Negotiated trade-ins and purchase prices with customers.
- Coordinated vehicle appraisals and pricing assessments.
- Researched current market values of used cars in order to set a competitive pricing structure.
- Implemented marketing initiatives to promote used car inventory.
- Oversaw inventory management for used vehicle stock.
- Collaborated with automotive technicians to inspect vehicles before listing them for sale.
- Performed quality checks on vehicles prior to delivery ensuring that they met dealership standards.
General Manager
Summit Dodge
Fredericton, New Brunswick
01.2024 - 12.2025
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations to ensure smooth dealership functionality.
- Coordinated inventory management processes for vehicle acquisition and sales.
- Facilitated training programs to improve team skills and customer service quality.
- Enhanced customer relationship management systems for improved client interactions.
- Led regular performance reviews to assess staff development and operational needs.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Educated staff about their responsibilities to ensure compliance with company standards.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Guided management and supervisory staff to promote smooth operations.
- Conducted regular meetings with the senior management team to review progress against established objectives.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Sales Manager
Fredericton Nissan
Fredericton, NB
11.2022 - 01.2024
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Trained staff on product knowledge and effective selling techniques to improve sales performance.
- Coached and mentored sales staff to achieve individual and team targets.
- Built strong client relationships to enhance retention rates.
- Facilitated regular team meetings to discuss performance and share best practices.
- Supported sales team members to drive growth and development.
- Exhibited professionalism and respect in all interactions.
- Conducted trade evaluations that are fair to both the client and dealership.
- Maintained a clean and organized vehicle lot, both new and used.
Finance Manager
Fredericton Nissan
Fredericton, NB
08.2020 - 11.2022
- Working with most major banks with applications for vehicle loans.
- Cultivated strong relationships with lenders and customers through ongoing communication and personalized service. with lenders and customers.
- Customized product presentations to align with customer needs and preferences.
- Maintained a professional and confidential approach in handling sensitive client personal information.
- Facilitated enjoyable purchase experiences for clients through attentive service.
Finance Manager
Steele GMC Buick
Fredericton, NB
05.2019 - 08.2020
- Established relationships with banking partners to secure favorable terms on financing arrangements.
- Cultivated relationships with multiple financial institutions to enhance financing options for customers.
- Qualified financing applications, finalized sales contracts, and cross-sold insurance products while ensuring adherence to provincial and federal regulations.
- Submitted accurate credit applications for vehicle purchases, ensuring compliance with financing requirements.
- Promoted finance products to customers and sales force to increase penetration.
- Managed multiple salespeople and their individual sales. Ensured the sale was accurate and delivered in a timely manner.
- Supervised and mentored finance team members, fostering a culture of continuous improvement.
Crisis Line Worker
Chimo Crisis Services
Fredericton, NB
10.2019 - 07.2021
- Identified potential suicide calls and provided support and assistance on the call.
- Provided immediate support during crisis calls
- Assisted in developing a client based plan to keep them safe.
- Supplied necessary resources and assistance
Sales Professional
Leon's Furniture
Fredericton, New Brunswick
09.2012 - 10.2019
- Expanded customer base through targeted marketing strategies, contributing to increased gross profit within first year.
- Developed a pipeline of leads through cold-calling, networking, and email campaigns to enhance sales opportunities.
- Cultivated relationships with existing customers to drive repeat sales and secure additional purchases.
- Demonstrated product features and benefits to potential buyers.
- Identified customer needs by asking questions and advising on best solutions.
- Handled customer inquiries and resolved issues promptly and professionally.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Collaborated with other sales team members to share selling strategies and gain new insights.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Education
Bachelor of Arts - Criminology/Psychology
St. Thomas University
Fredericton, NB01-2007
Automotive Service Technician Licence - Automotive Technician
NBCC Saint John
Saint John, NB04-2001
College Diploma - Automotive Service Technician
NBCC Moncton
Moncton, NB01-1997
High School Diploma - French Immersion
Fredericton High School
Fredericton, NB01-1996
Skills
- Inventory management
- Vehicle acquisition
- Pricing strategy
- Sales performance analysis
- Sales reporting
- Market research
- Negotiation strategies
- Competitive pricing
- Quality assurance
- Reconditioning oversight
- Customer relationship management
- Sales coaching
- Staff training
- Sales technique development
- Closing techniques
- Revenue growth
- Problem solving
- Team collaboration
- Conflict resolution
- Negotiation expertise
- Effective communication
- Persuasive communication
- Written communication
- Interpersonal skills
- Relationship building
- Adaptability and flexibility
- Multitasking capacity
- Teamwork
- Closing techniques
- Teamwork
Awards
Nissan Platinum Award of Excellence, 05/01/23
Languages
- English, First Language
- French, Second Language - Advanced Level September 2025
Languages
English
Native/ Bilingual
French
Full Professional
Accomplishments
- Top Sales 2010 Leon's Furniture
- Platinum Award 2021 Nissan Canada
- Top Performer Finance Manager 2019-2021
Affiliations
- Volunteer Meals On Wheels
- Volunteer Raising The Roof Campaign
- Volunteer 12 Hours For The Homeless
- Volunteer Chimo Crisis Line
Timeline
Used Car Salesmanager
Riverview Honda
01.2026 - Current
General Manager
Summit Dodge
01.2024 - 12.2025
Sales Manager
Fredericton Nissan
11.2022 - 01.2024
Finance Manager
Fredericton Nissan
08.2020 - 11.2022
Crisis Line Worker
Chimo Crisis Services
10.2019 - 07.2021
Finance Manager
Steele GMC Buick
05.2019 - 08.2020
Sales Professional
Leon's Furniture
09.2012 - 10.2019
Bachelor of Arts - Criminology/Psychology
St. Thomas University
Automotive Service Technician Licence - Automotive Technician
NBCC Saint John
College Diploma - Automotive Service Technician
NBCC Moncton
High School Diploma - French Immersion
Fredericton High School