Steve Bromley
Summary
Experienced Restaurant General Manager with expertise in general operations management, special events, staff development and training, recruitment, and guest retention.
Overview
16
16
years of professional experience
Work History
General Manager
Kaytoo Restaurant and Bar (Aragon Restaurants)
04.2023 - Current
Vending Manager/Floor Supervisor
Budweiser Stage
04.2015 - Current
- Manage a team of 300+ alcohol and snack vendors for all Budweiser Stage/RBC Echo Beach events- Responsible for inventory of $500k+ of alcohol products on a daily basis- Complete consumption reports, monitor staff, and reconcile tills daily to reduce shortages
Bar Manager/Bartender
Gustav Chophouse (Aragon Restaurants)
09.2022 - 04.2023
- Greet and assist guests with take-out orders, dine-in, or making reservations for future visits- Provide excellent guest service while serving tables/bar, placing guests orders and billing tables- Prepare all cocktails and beverages to Gustav Chophouse standards- Reconcile cash-out and POS reports at end of day- Bartend and serve Banquet functions as needed- Train and monitor new staff- Complete liquor, wine and beer inventories, order product as needed from suppliers weekly- Complete staff schedules weekly, ensuring proper staffing levels based on reservations and events- Manager on Duty while General Manager is not on-site
Bartender/Server
Wild Wing
09.2021 - 09.2022
- Greet and assist guests with take-out orders, or dine-in- Provide excellent guest service while serving tables/bar, placing guests orders and billing tables- Prepare all cocktails and beverages to Wild Wing standards- Reconcile cash-out and POS reports at end of day
Retail Supervisor
The Beer Store
09.2020 - 07.2022
- Provide assistance to customers with locating items- Stock products from the warehouse on store shelves- Operate cash register and complete transactions for customers and licensees- Reconcile tills, compile reports, balance safes at end of day
Lead - Ramp
Porter Airlines
02.2019 - 08.2021
- Leading a team daily to complete all assigned duties- Marshalling aircraft- Baggage handling- Lavatory servicing- Work closely with all team members to create and maintain an operationally safe environment, including active participation in Porter's Safety Management System
Fixed-Term Employee
LCBO
12.2016 - 09.2020
- Provide assistance to customers with locating items- Stock products from the warehouse on store shelves- Operate cash register and complete transactions for customers and licensees- Reconcile till at end of day
Instructor - Ground Operations
Porter Airlines
09.2018 - 02.2019
- Understand, demonstrate and role model Porter's values, while ensuring a commitment to safety and promoting a world-class learning environment- Assist in developing and delivering training lessons for both initial and recurrent training of ground operations team members- Assist in developing and delivering training lessons for various ground operations and regulatory requirements such as Dangerous Ground, and Safe Lifting
Lead - Ramp
Porter Airlines
12.2017 - 09.2018
- Leading a team daily to complete all assigned duties- Marshalling aircraft- Baggage handling- Lavatory servicing- Work closely with all team members to create and maintain an operationally safe environment, including active participation in Porter's Safety Management System
Operations Attendant
Scandinave Spa
01.2017 - 12.2017
- Safety and control of the Scandinavian Baths experience- Daily Opening and/or Closing of the Spa facilities- Light maintenance of the Scandinavian Baths and grounds- Create a relaxing and tranquil environment for guests- Complete assigned Daily, Weekly and Monthly tasks
Bartender/Server
Wild Wing
09.2016 - 12.2016
- Greet and assist guests with take-out orders, or dine-in- Provide excellent guest service while serving tables/bar, placing guests orders and billing tables- Prepare all cocktails and beverages to Wild Wing standards- Reconcile cash-out and POS reports at end of day
Team Lead - Partner Support
UBER Technologies
04.2015 - 09.2016
- Manage and coach Partner Support Specialists (Customer Service Staff) on a daily basis- On-boarding of new driver partners- In-person support for any technical or others issues drivers might have with the app, their phone, or accounts- Deactivating of driver partners for low ratings, incidents, etc.
Staff Director/Senior Travel Specialist/Destination Manager
Breakaway Tours
10.2007 - 03.2015
- Recruit, hire, and train on-site destination staff from across Canada- Destination Manager for destinations with over 2000 students, including staff and emergency management- Coordinate passenger flight and bus arrivals and departures- Hotel check in and check outs- Coordinate day time events/activities, as well as night events at offsite venues and all shuttles- Excursion sales and execution- Build and maintain relationships with hotels, venues, tour operators, airlines etc.
Bar Manager/Cruise Director
Nautical Adventures
04.2012 - 10.2012
- Hire, train, and manage bartenders and service staff on a daily basis for the tall ship Empire Sandy, and Motor Vessel Wayward Princess- Responsible for inventory of alcohol and product stock, including ordering and receiving liquor, beer, and other stock- Complete consumption reports and reconcile tills daily to reduce shortages
Bar and Promotions Manager
Casey's Grill Bar
01.2011 - 04.2012
- Manage restaurant and staff on a daily basis- Train staff to Prime Restaurants standards on an ongoing basis- Responsible for alcohol inventory and reconciling usage and shortage reports- Implementing new and exciting promotions throughout the store to generate revenue
Bar Manager/Cruise Director
Nautical Adventures
04.2010 - 11.2010
- Hire, train, and manage bartenders and service staff on a daily basis for the tall ship Empire Sandy, and Motor Vessel Wayward Princess- Responsible for inventory of alcohol and product stock, including ordering and receiving liquor, beer, and other stock- Complete consumption reports and reconcile tills daily to reduce shortages
Bar Manager/Cruise Director
Nautical Adventures
04.2009 - 10.2009
- Hire, train, and manage bartenders and service staff on a daily basis for the tall ship Empire Sandy, and Motor Vessel Wayward Princess- Responsible for inventory of alcohol and product stock, including ordering and receiving liquor, beer, and other stock- Complete consumption reports and reconcile tills daily to reduce shortages
Education
W.H.I.M.I.S. Training -
Certificate - Air Transportation of Dangerous Goods
Certificate - Emergency First Aid with CPR C
Restricted Radio Operator Certificate with Aeronautical Qualification (ROC-A) -
01.2019
Travel Industry Council of Ontario Certification (TICO) -
01.2013
Diploma - Emergency Medical Planning, Advanced Workplace Level 3 Unrestricted with CPR C
College of the Rockies
05.2006
Diploma - Basic Firefighter Training
Panorama Fire Rescue Service
01.2006
Diploma - Police Foundations
Seneca College
01.2005
Smart Serve Certification -
03.2004
Ontario Secondary School Diploma -
Martingrove Collegiate Institute
06.2003
Skills
- Customer Retention
- Quality Management
- Staff Supervision
- Expense Control
- Schedule Management
- Loss Prevention
- Leadership and Team Building
- Exceptional Interpersonal Communication
- Recruitment
- Labor Cost Controls
- Facility Management
- Staff Training
- Employee Scheduling
- Staff Training/Development
- Effective Leader
- Operations Management
Personal Skills And Interests
- General computer knowledge, including working experience with Zendesk, Microsoft Word, Excel, Outlook & numerous POS systems
- Experienced with shift work
- Work well independently, as a team, and without supervision
- Enjoy leadership positions where customer service, team building & interpersonal skills can be utilized
- Enjoy traveling, music, and outdoor activities, including skiing, baseball, golfing, camping
Volunteer Experience
- Panorama Fire Rescue Service, Firefighter/First Responder, 11/2005, 06/2007
- Muscular Dystrophy Canada, Raised money through BBQ’s and 50/50 Draws with Panorama Fire Rescue Service to donate to MDC
Languages
English
Native or Bilingual
Timeline
General Manager
Kaytoo Restaurant and Bar (Aragon Restaurants)
04.2023 - Current
Bar Manager/Bartender
Gustav Chophouse (Aragon Restaurants)
09.2022 - 04.2023
Bartender/Server
Wild Wing
09.2021 - 09.2022
Retail Supervisor
The Beer Store
09.2020 - 07.2022
Lead - Ramp
Porter Airlines
02.2019 - 08.2021
Instructor - Ground Operations
Porter Airlines
09.2018 - 02.2019
Lead - Ramp
Porter Airlines
12.2017 - 09.2018
Operations Attendant
Scandinave Spa
01.2017 - 12.2017
Fixed-Term Employee
LCBO
12.2016 - 09.2020
Bartender/Server
Wild Wing
09.2016 - 12.2016
Vending Manager/Floor Supervisor
Budweiser Stage
04.2015 - Current
Team Lead - Partner Support
UBER Technologies
04.2015 - 09.2016
Bar Manager/Cruise Director
Nautical Adventures
04.2012 - 10.2012
Bar and Promotions Manager
Casey's Grill Bar
01.2011 - 04.2012
Bar Manager/Cruise Director
Nautical Adventures
04.2010 - 11.2010
Bar Manager/Cruise Director
Nautical Adventures
04.2009 - 10.2009
Staff Director/Senior Travel Specialist/Destination Manager
Breakaway Tours
10.2007 - 03.2015
W.H.I.M.I.S. Training -
Certificate - Air Transportation of Dangerous Goods
Certificate - Emergency First Aid with CPR C
Restricted Radio Operator Certificate with Aeronautical Qualification (ROC-A) -
Travel Industry Council of Ontario Certification (TICO) -
Diploma - Emergency Medical Planning, Advanced Workplace Level 3 Unrestricted with CPR C
College of the Rockies
Diploma - Basic Firefighter Training
Panorama Fire Rescue Service
Diploma - Police Foundations
Seneca College
Smart Serve Certification -
Ontario Secondary School Diploma -
Martingrove Collegiate Institute
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