Steve Wasylyk
Delta,BC
Summary
Achieved recognition as a TELUS Legend for exceptional contributions, demonstrating expert equipment installation and outstanding community service. Excelled in client-focused solutions with BC TEL/TELUS, enhancing system functionality and customer satisfaction. Skilled in technical problem-solving and teamwork, consistently delivering projects with professionalism and safety.
Overview
33
33
years of professional experience
Work History
Equipment Installer, Field Tech.
BC TEL, TELUS
Lower Mailland
06.1990 - 07.2023
- Performed daily equipment checks by recharging batteries and lubricating equipment parts.
- Removed machine attachments and waste material from machines.
- Conducted in-depth assessments of client needs prior to installation, customizing solutions accordingly.
- Provided exceptional customer service by addressing concerns or issues promptly and effectively upon request.
- Consistently met project deadlines, contributing to successful completion rates for the company''s installations division.
- Increased customer satisfaction by providing knowledgeable guidance on proper equipment usage and maintenance.
- Maintained a high level of professionalism while working in various environments, adhering to safety regulations at all times.
- Provided detailed documentation of each installation, allowing for streamlined future service and support.
- Collaborated with team members to ensure seamless integration of new equipment into existing systems.
- Developed customized solutions for complex installations, demonstrating adaptability and problem-solving skills under pressure.
- Expanded technical knowledge through continuous professional development, staying current with industry trends and advancements in technology.
- Achieved consistently positive feedback from clients for exemplary workmanship and attention to detail in equipment installations.
- Performed comprehensive testing to verify optimal functionality post-installation, ensuring client satisfaction.
- Improved overall system functionality through meticulous installation of hardware components.
- Enhanced equipment performance by conducting thorough installations and calibrations.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Used appropriate PPE to reduce risks when working with electrical and communications systems.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Researched and implemented new technologies and equipment.
Education
Technologist Diploma - Electronics Engineering in Avionics And Bio Medicalequipment
NAIT
Edmonton, AB04.1990
Skills
Worked both alone and as part of a team installing telephone, internet and TV systems for both customers and business
Won the customer service champion award in 2013 (national)
Won the TELUS Legend award for the company in the spring of 2023 for all my contributions both within the company and in the community as a whole
Languages
English
Full Professional
Timeline
Equipment Installer, Field Tech.
BC TEL, TELUS
06.1990 - 07.2023
Technologist Diploma - Electronics Engineering in Avionics And Bio Medicalequipment
NAIT