Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Steve Ward

Windsor

Summary

Accomplished professional with a proven track record in team development, staff relationship building that was demonstrated at Fallsview Casino Resort among other organizations.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing a diverse culture with a positive attitude. Willingness to take on added responsibilities to meet team goals. I have significantly contributed to team efficiency and I understood that people within the organization that were empowered make the strongest resource and support corporate initiatives,


Overview

20
20
years of professional experience

Work History

Sales Associate

Creative Homescapes
03.2020 - Current
  • Prepared merchandise for sales floor by pricing or tagging..
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.

Casino Table Games Dealer

Fallsview Casino Resort
01.2018 - 03.2020
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Assisted players with placing bets, educating on game rules to increase understanding.
  • Answered players questions and resolved disputes to provide excellent customer service.

Casino Surveillance Operator/Supervisor of Operations

Ontario Lottery and Gaming Corporation, OLG
01.2009 - 01.2018
  • Researched cheating methods and advantage play systems to quickly identify illegal activity.
  • Operated surveillance equipment, video recorders and computers to monitor activities within facility.
  • Testified in court as company representative, providing honest information about criminal activity.
  • Reviewed video feeds to observe activity at gaming tables, slot machines and in other areas.
  • Reported violators and incidents to correct staff members and followed up with detailed documentation.
  • Developed systems and procedures to improve operational quality and team efficiency.

Human Resources Program Supervisor

Niagara Citizens Advisory Committee
03.2008 - 01.2009
  • Helped department leaders devise ways to fairly assess employee performance and develop improvement plans.
  • Created programs to reduce turnover and improve employee engagement in daily business process.
  • Developed promotional paths and succession plans.
  • Assessed employee knowledge, company strategic plans and market needs to improve training programs.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.

Casino Table Games Trainer Supervisor

Fallsview Casino Resort
06.2004 - 03.2008
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Implemented new training courses after assessing corporate data and identifying employee weaknesses.
  • Developed and implemented training curriculum with study packages for all levels of Table Games Dealers.
  • Motivate, monitor and coach associates in all areas of their gaming skills, while emphasizing the importance of policy and procedures.
  • Introduce the importance of the Alcohol and Gaming Commission of Ontario act to all levels of gaming departments.

Education

Diploma - Human Resource Management

Niagara College
Welland, ON
09.1995

Skills

  • Promotional support
  • Business Development
  • Product Sales
  • Contract Preparation
  • Stocking and Receiving
  • Upselling
  • Sales Development
  • Customer Needs Assessment
  • Excellent people skills
  • Relationship Building
  • Reliable and punctual
  • Professional Demeanor
  • Teamwork and Collaboration

Languages

French
Elementary

Timeline

Sales Associate

Creative Homescapes
03.2020 - Current

Casino Table Games Dealer

Fallsview Casino Resort
01.2018 - 03.2020

Casino Surveillance Operator/Supervisor of Operations

Ontario Lottery and Gaming Corporation, OLG
01.2009 - 01.2018

Human Resources Program Supervisor

Niagara Citizens Advisory Committee
03.2008 - 01.2009

Casino Table Games Trainer Supervisor

Fallsview Casino Resort
06.2004 - 03.2008

Diploma - Human Resource Management

Niagara College

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Steve Ward