Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Steve Tool

Windsor,ON

Summary

Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

Overview

15
15
years of professional experience

Work History

Store Manager

Easyhome
Windsor, Ontario
11.2018 - 06.2025
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Analyzed customer credit reports and financial statements to assess risk profiles.
  • Assisted customers in understanding loan terms and conditions.
  • Prepared and submitted loan documents to relevant parties for review and approval.

Store Manager

A&W Restaurants
Windsor, Ontario
08.2010 - 11.2018
  • Ensured compliance with all local health regulations related to food safety.
  • Resolved customer complaints in a timely manner while maintaining excellent customer relations.
  • Conducted regular performance reviews with staff members providing constructive feedback.
  • Scheduled shifts for staff members based on weekly forecasts.
  • Optimized profits by controlling food, beverage and labor costs.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.

Education

Diploma - Hotel, Motel, And Restaurant Management

St. Clair College of Applied Arts And Technology
Windsor, ON
06-2008

Skills

  • Financial reporting
  • Customer service
  • Staff scheduling
  • Operational compliance
  • Risk assessment
  • Problem solving
  • Team leadership
  • Conflict resolution

Accomplishments

  • 2024 Platinum Store Club Member
  • 2023 Semi-Annual President's Bonus Winner

Timeline

Store Manager

Easyhome
11.2018 - 06.2025

Store Manager

A&W Restaurants
08.2010 - 11.2018

Diploma - Hotel, Motel, And Restaurant Management

St. Clair College of Applied Arts And Technology

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Steve Tool