Steve Thom

Deliver training courses virtually as well as in front of large groups relating to our new hire on boarding training.

Deliver manufacturer product specific training for installation and service departments.

Create PowerPoint presentations on various required topics to be delivered to Corporate employees, contractors, and Franchisees.

Deliver ODP certification training,

Collaborated with team to create hands on skills assessments for ongoing air conditioning apprentices

• Performed routine site visits to ensure due diligence, proper diagnostics and all Health&Safety protocols were being adhered to. Identify needs and coach technicians in the field on proper diagnostics and safety related issues.
• Addressed shortfalls in the service process due to customer complaints
• Deliver training periodically to field staff on a variety of work related topics
• Helped develop and produce a comprehensive Service / maintenance procedures for Corporate Operations Manual
• Recorded findings of inspection process, collaborating with quality team to implement corrective actions
• Educated employees on specific QA standards and confirmed maintenance of standards

• Perform routine maintenance on domestic water heating equipment, furnaces, fireplaces, boilers, and air conditioning/ heat pump systems.
• Perform diagnostics and repairs on all the previous mentioned equipment
• Provide customer base with options to improve overall system satisfaction and advise on possible upgrades as required
• Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions
• Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks
• Increased longevity of HVAC systems by performing preventive maintenance

• Performed diagnostics, repairs, and maintenance on fuel fired equipment in residential, commercial, and industrial settings.
• Perform emergency response for NG leaks and CO investigations.
• Perform routine Government inspections per B149
• Install and replace service regulators and gas meters for all applicable customer applications