Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Community Captain
Timeline
Generic

Steve Tepper

Menifee

Summary

Retail professional with extensive experience at The Home Depot Inc, specializing in inventory management and customer service. Demonstrated ability to drive sales growth and mentor teams to exceed performance targets. Skilled in visual merchandising and problem-solving, contributing to enhanced customer satisfaction and operational efficiency.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

The Home Depot Inc
Huntington Beach
06.2022 - 07.2025
  • Trained and mentored new employees on store procedures and customer service.
  • Coordinated inventory management to ensure stock availability and organization.
  • Implemented visual merchandising standards to enhance product displays.
  • Monitored sales floor activities to maintain a safe shopping environment.
  • Collaborated with department managers to streamline processes and workflows.
  • Supported promotional initiatives by setting up displays and signage effectively.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Maintained inventory by checking merchandise to determine levels.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Checked weekly sales and performance reports to support operational planning and strategic decision-making.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Coordinated with vendors to secure product availability.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Maintained a safe working environment by enforcing safety regulations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting business relationships.

Sales Department Supervisor

The Home Depot Inc
Lake Forest
12.2016 - 06.2022
  • Supervised daily operations of sales floor and customer service teams.
  • Trained staff on product knowledge and effective selling techniques.
  • Ensured compliance with company policies and safety procedures.
  • Managed inventory control and stock replenishment processes.
  • Collaborated with management to develop promotional strategies.
  • Resolved customer inquiries and complaints promptly and professionally.
  • Conducted performance evaluations and provided feedback to team members.
  • Developed and implemented strategies to increase sales revenue.
  • Provided guidance and mentorship to sales team members.
  • Assisted customers in selecting appropriate products or services that meet their needs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Collaborated with company departments to guarantee cohesive branding and strategic product placement.

Customer Experience Manager

The Home Depot Inc
Lake Forest
04.2022 - 05.2022
  • Analyzed customer feedback to identify trends and improve service quality.
  • Collaborated with team members to streamline communication and enhance customer interactions.
  • Monitored customer satisfaction metrics to assess service performance regularly.
  • Coordinated with store management to ensure alignment on customer experience initiatives.
  • Maintained knowledge of product offerings to assist customers effectively during inquiries.
  • Analyzed customer feedback data to identify areas of improvement in the customer experience.
  • Managed escalated customer issues and resolved conflicts in a timely manner.
  • Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
  • Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
  • Led team meetings to discuss customer feedback and brainstorm strategies for enhancing the customer experience.

Sales Associate

The Home Depot Inc
Lake Forest
11.2015 - 12.2016
  • Assisted customers with product selection and inquiries.
  • Maintained organized merchandise displays to enhance customer experience.
  • Collaborated with team members to achieve sales targets.
  • Handled inventory management and restocking of shelves.
  • Greeted customers and provided exceptional customer service.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Education

Bachelor of Arts - Graphic And Digital Design

California State University, Fullerton
Fullerton, CA
06-1997

Skills

  • Inventory management
  • Problem solving
  • Sales growth
  • Goals and performance
  • Mentoring and coaching
  • Visual merchandising
  • Customer service
  • Team leadership

Affiliations

  • I enjoy spending time with my wife and children. We like to do fun activities like ridding bikes, fishing, watching movies and swimming.

Accomplishments

  • Received 44 Homer Awards with the The Home Depot for going above and beyond expectations.
  • Winner of 2019 Ryobi days event in sales plan and sale through.
  • The Huntington Beach Home Depot Store made sales plan including, verses last years sales HTD, YTD 2023, 2024 and 2025 and landing consecutively in 2nd and 3rd in District 25.
  • Continued to drive sales as a Merchandising Assistant Store Manager. Out performed the Orange Country and Los Angeles District in top 25 focus classes consecutively placing in the range of 4th and 7th place out of 23 high volume stores.
  • Received the Deans List Award 8 times for achieving a 3.5 or better at California State University, Fullerton. Resulting in a 3.8 GPA at graduation.

Certification

  • Licensed in reach equipment, forklift, order picker equipment, pacer equipment, electric pallet jack, Ballymore electric ladder and Ballymore loading dock.
  • Certified in HHM waste materials.

Community Captain

In 2024 elected as a Community Captain for the Huntington Beach Store to help organize, support and give back to the local community of Huntington Beach, California. Recruited associates to help in various areas of need, food banks, beach clean ups, landscaping and rebuilding school structures. Project completion placed 1st in the region. 

In 2016-2018 was a team member of Team Depot that strived to help veterans in need of landscaping, painting and rebuilding basic structures. 

Timeline

Assistant Store Manager

The Home Depot Inc
06.2022 - 07.2025

Customer Experience Manager

The Home Depot Inc
04.2022 - 05.2022

Sales Department Supervisor

The Home Depot Inc
12.2016 - 06.2022

Sales Associate

The Home Depot Inc
11.2015 - 12.2016

Bachelor of Arts - Graphic And Digital Design

California State University, Fullerton

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Steve Tepper